Customer Service Executive | IIQAF

IIQAF

Full Time Dubai

About Company:

The IIQAF Group of Companies is a global leader in providing services in the hospitality, information technology, tourism, insurance, and health care industries. Established in 1986, the company has grown to become a major player in the international market, with operations in the United Kingdom, Canada, Singapore, and the United Arab Emirates.

Job Summary

We are seeking a customer service executive to join our team in the United Arab Emirates. As a customer service executive, you will be responsible for providing excellent customer service to our customers and ensuring a positive customer experience.

You will be required to handle customer inquiries, resolve customer complaints, and other related customer service duties.

Responsibilities

• Handle customer inquiries and complaints in a professional and timely manner

• Provide accurate and timely information about products and services

• Identify customer needs and find solutions to customer issues

• Maintain customer database and records

• Follow up with customers to ensure their satisfaction

• Respond to customer inquiries via phone and email

• Track customer complaints and provide feedback to management

• Proactively suggest new products and services that could benefit customers

• Provide excellent customer service in person and via telephone

Qualifications

• Previous experience in customer service

• Excellent verbal and written communication skills

• Ability to handle customer inquiries and resolve customer issues

• Ability to work in a fast-paced environment

• Strong organizational skills

• Ability to multitask and prioritize tasks

Salary:

• 5500AED-7000AED

Benefits:

• Accommodation
• Transportation
• Health insurance

Qualification: Bachelor Degree

Job Features

Job Category Administration