Customer Service Representative

Apparel Group


Date: 2 days ago
City: Dubai
Contract type: Full time
Job Description

Key Responsibilities :

  • Answer general customer inquiries through calls, chats, and emails until the inquiry is closed.
  • Review orders daily for potential fulfillment issues and address any identified problems.
  • Manage customer accounts, including assisting customers with information regarding their order history, returned shipments, order status, and all other standard requests received.
  • Maintain customer service log, tracking all incoming inquiries and detailing out customer requests, product defects, shipping errors, etc.
  • Maintain awareness of our process and KPI’s and an understanding of performance evaluation relating to calls and KPI calculations
  • Interact with other agents and Customer Experience team members on a daily basis, sharing information and knowledge on customers’ feedback and concerns
  • Work with Operations to address and resolve store issues.

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