CUSTOMER SERVICE REPRESENTATIVE
KILONEWTONS
Date: 2 weeks ago
City: Dubai
Contract type: Full time
Job Title: CUSTOMER SERVICE REPRESENTATIVE
Company: KILONEWTONS
Location: DUBAI, UAE
Experience: 2+ YEARS
Website: www.kilonewtons.com
Job Overview
KILONEWTONS is looking for a friendly and professional Customer Service Representative to join our team in Dubai, UAE. If you have 2+ years of experience in customer support, excellent communication skills, and a passion for helping people, we'd love to hear from you!
Key Responsibilities
Provide exceptional customer service via phone, email, and live chat.
Resolve customer inquiries, complaints, and issues promptly and professionally.
Maintain accurate records of customer interactions in CRM systems (Zendesk, Salesforce, etc.).
Assist with order processing, returns, and refunds.
Collaborate with other departments to ensure customer satisfaction.
Upsell products/services when appropriate.
Meet and exceed customer service KPIs (response time, resolution rate, etc.).
Skills & Qualifications
2+ years of experience in customer service or a related role.
Excellent English communication skills (Arabic is a plus).
Proficiency in CRM software (Zendesk, Salesforce, Freshdesk).
Strong problem-solving and multitasking abilities.
Patient, empathetic, and customer-focused attitude.
Ability to work in a fast-paced environment.
Basic knowledge of MS Office (Word, Excel, Outlook).
Why Join KILONEWTONS?
Competitive salary + benefits.
Friendly and supportive work environment.
Opportunities for career growth and development.
Work with a dynamic and diverse team.
How to Apply?
Ready to start your journey with KILONEWTONS? Send your updated CV to:
[email protected]
Subject Line: "Application for Customer Service Representative – [Your Name]"
Location: DUBAI, UAE | Website: www.kilonewtons.com
[wp_code id="1"]
Company: KILONEWTONS
Location: DUBAI, UAE
Experience: 2+ YEARS
Website: www.kilonewtons.com
Job Overview
KILONEWTONS is looking for a friendly and professional Customer Service Representative to join our team in Dubai, UAE. If you have 2+ years of experience in customer support, excellent communication skills, and a passion for helping people, we'd love to hear from you!
Key Responsibilities
Provide exceptional customer service via phone, email, and live chat.
Resolve customer inquiries, complaints, and issues promptly and professionally.
Maintain accurate records of customer interactions in CRM systems (Zendesk, Salesforce, etc.).
Assist with order processing, returns, and refunds.
Collaborate with other departments to ensure customer satisfaction.
Upsell products/services when appropriate.
Meet and exceed customer service KPIs (response time, resolution rate, etc.).
Skills & Qualifications
2+ years of experience in customer service or a related role.
Excellent English communication skills (Arabic is a plus).
Proficiency in CRM software (Zendesk, Salesforce, Freshdesk).
Strong problem-solving and multitasking abilities.
Patient, empathetic, and customer-focused attitude.
Ability to work in a fast-paced environment.
Basic knowledge of MS Office (Word, Excel, Outlook).
Why Join KILONEWTONS?
Competitive salary + benefits.
Friendly and supportive work environment.
Opportunities for career growth and development.
Work with a dynamic and diverse team.
How to Apply?
Ready to start your journey with KILONEWTONS? Send your updated CV to:
[email protected]
Subject Line: "Application for Customer Service Representative – [Your Name]"
Location: DUBAI, UAE | Website: www.kilonewtons.com
[wp_code id="1"]
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