Customer Service Representative (Arabic)

BingX


Date: 2 weeks ago
City: Dubai
Contract type: Full time
Remote
About BingX

  • A leading crypto exchange since 2018
  • With 20 million registered users worldwide
  • Official crypto exchange partner of Chelsea FC
  • User-First, reliable, innovative, and diversified
  • List over 1,000 spot trading pairs
  • Offer over 300 futures trading pairs
  • Integrate with over 80 public chain ecosystems
  • Rank top on CoinMarketCap and CoinGecko
  • TradingView's Best Crypto Exchange for 2021, 2022 & 2023
  • A gateway for the next billion crypto users

Founded in 2018, BingX is a leading cryptocurrency exchange, serving over 20 million users worldwide. BingX offers diversified products and services, including spot, derivatives, copy trading, and asset management – all designed for the evolving needs of users, from beginners to professionals.

BingX is committed to providing a trustworthy platform that empowers users with innovative tools and features to elevate their trading proficiency.

Our current vacancy | Full-time | Long-term | REMOTE

Responsibilities

  • Handle customer inquiries via live chat, email, and other channels regarding accounts, trading, payments, etc.
  • Assist customers with KYC verification, account security setup, and dispute resolution.
  • Accurately document and escalate customer issues, collaborating with technical teams for complex cases.
  • Stay updated on futures trading rules and promptly communicate platform announcements/risk alerts (training provided).
  • Adapt to shift schedules (if required) to ensure coverage during target market hours.
  • Willing to work weekends and irregular hours which will include night shifts.

Requirements

  • Have an online customer support experience, and proficiency in tools like Zendesk/LiveChat.
  • Fast learner, able to master derivatives trading terminology quickly.
  • Patient, resilient, and skilled in de-escalating high-tension situations.
  • Familiarity with Middle Eastern user communication styles; finance or customer service experience preferred.
  • Proficiency in Arabic and English is essential.

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