Customer Service Representative - Fixed Term

Stryker


Date: 7 hours ago
City: Dubai
Contract type: Full time
What you will do :

  • Process Customer orders (Oracle) and monitor delivery dates and work on dates improvement
  • Work with the Purchasing team, Suppliers, Commercial teams, RAQA, Finance and Logistics teams on matters related to orders processing
  • Support with shipments arrangement (getting instructions from customers, work with supplier warehouse and logistics team, providing supporting documents to the customers etc.)
  • Provide excellent customer service in a professional and timely manner using phone, or e-mail interaction
  • Support RAQA Team with quality issues and any other quality related matters (RMA booking, etc.)
  • Process and follow up customers’ complaints
  • Archive documents related to order processing and shipments and assistance during audits by collecting requested documents
  • Assist with after-sales care, including replacements in close cooperation with Technical Service and RAQA
  • Communicate effectively with Customers and respond to their requests
  • Assist the implementation of Discounts and FOC Policy
  • Keep control on customer payment terms with the Finance to ensure shipments are done according to credit limits approved

What you need:

  • Minimum 2-3 years of experience with a Diploma/Degree or equivalent in the related field
  • Experience with ERP is desirable
  • Advanced proficiency in Microsoft Office, with a focus on Excel
  • Proficient in written and spoken English at least at an Intermediate/ Upper Intermediate level
  • Responsibility, perseverance, attention to details
  • Experience working with large databases
  • Excellent communication skills, handling objections
  • Strong customer satisfaction focused

Stryker is a global leader in medical technologies and, together with its customers, is driven to make healthcare better. The company offers innovative products and services in MedSurg, Neurotechnology, Orthopaedics and Spine that help improve patient and healthcare outcomes. Alongside its customers around the world, Stryker impacts more than 150 million patients annually.

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