Customer Service Specialist

Job Description
Are you looking for an exciting, challenging and satisfying job with supportive and friendly colleagues, providing both personal and career development? Do you have great communication skills, a sociable attitude and extensive knowledge of SAP? Then you could be the perfect candidate to complement our experienced and close-knit team of Customer Service Specialists supporting Danfoss Middle East & North Africa team from our office in Dubai.

Job Responsibilities
Responsibilities for this position include but are not limited to the following.

• Serve as the primary point of contact for the assigned customer network,
• Verify incoming orders, pricing and terms of delivery as well as availability of products,
• Partner and coordinate with the Danfoss international manufacturing sites to ensure timely delivery of products,
• Confirm orders with customers, answer incoming queries and respond to customer needs,
• Provide internal stakeholders with the highest level of support in all aspects of order processing and product delivery,
• Support the External Sales Team,
• Build and maintain a strong internal network to provide the best customer support.
  
  

Background & Skills
At Danfoss, we believe that a diverse and inclusive workplace fosters creativity, innovation, and a broader perspective in decision-making. When you consider this job posting, do you feel like your profile is not a perfect match? Numerous studies have found that women and people of color are more likely to apply only when they meet all requirements listed in the job posting. Even if you do not check all the boxes, we encourage you to apply anyway. We are curious to find out how you can bring new insights to the role or to Danfoss as an organization.

The ideal candidate possesses these skills.

• Bachelor’s degree in the relevant area,
• At least 3 years of experience in a similar customer service role,
• Broad knowledge of MS office inclusive of Outlook and Excel,
• SAP skills including as well as Salesforce is a must,
• A strong team ethic combined with initiative and self-awareness,
• A service-oriented attitude and excellent communication skills,
• A positive approach to diversity and cross-cultural communications,
• Excellent written and verbal communication skills in English, French (preferred), and Arabic (an advantage).
  
  

Employee Benefits
We are excited to offer you the following benefits with your employment:

• Bonus system
• Paid vacation
• Personal insurance
• Communication package
• Opportunity to join Employee Resource Groups
• State of the art virtual work environment
• Employee Referral Program
  
  

This list does not promise or guarantee any particular benefit or specific action. They may depend on country or contract specifics and are subject to change at any time without prior notice.

Danfoss – Engineering Tomorrow
At Danfoss, we are engineering solutions that allow the world to use resources in smarter ways - driving the sustainable transformation of tomorrow. No transformation has ever been started without a group of passionate, dedicated and empowered people. We believe that innovation and great results are driven by the right mix of people with diverse backgrounds, personalities, skills, and perspectives, reflecting the world in which we do business. To make sure the mix of people works, we strive to create an inclusive work environment where people of all backgrounds are treated equally, respected, and valued for who they are. It is a strong priority within Danfoss to improve the health, working environment and safety of our employees.

Following our founder’s mindset “action speaks louder than words”, we set ourselves ambitious targets to protect the environment by embarking on a plan to become CO2 neutral latest by 2030.

All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, veteran status, or other protected category.