Customer Service Support 2

Job Description

Job Summary:

Emerson Measurement Solutions looking for an efficient and dynamic person who can for validating that business-critical systems meet functional, technical, and performance requirements for the new Depot Repair & Service CX modules that will be implemented in the new upcoming Service Center in Qatar . This role bridges business requirements and technical solutions, ensuring that system enhancements, integrations, and new applications are thoroughly tested and aligned with operational needs

In This Role, Your Responsibilities Will Be:

Test Planning & Strategy

• Analyze business and functional requirements to develop comprehensive test plans, test cases, and test scripts.
• Define test scope, approach, resources, timelines, and entry/exit criteria.
• Participate in requirement and design review sessions to identify gaps or risks.
  
  

Test Execution

• Execute functional, integration, regression, and user acceptance testing (UAT).
• Document test results, defects, and inconsistencies with clear replication steps and impact analysis.
• Validate data accuracy, system workflows, and end-to-end processes.
  
  

Defect Management

• Log and track defects using test management or project tracking tools (e.g., JIRA, Sharepoint etc).
• Work closely with developers, business analysts, and product owners to diagnose root causes and verify fixes.
• Prioritize defects based on business risk and urgency.
  
  

Collaboration & Communication

• Work with cross-functional teams including Business Analysts, Developers, Project Managers, and Business Stakeholders.
• Support User Acceptance Testing by preparing test data, guiding business users, and resolving issues.
• Communicate testing progress, risks, and outcomes to project stakeholders.
  
  

Quality Assurance & Process Improvement

• Champion best practices in testing, documentation, and quality assurance.
• Contribute to continuous improvement by recommending enhancements to testing frameworks, automation opportunities, and QA processes.
• Maintain compliance with company standards and regulatory requirements when applicable.
  
  

Who you are?

• Ability to interpret business and technical requirements into practical test scenarios.
• Excellent analytical, problem-solving, and documentation skills.
• Strong communication and stakeholder management abilities.
• Ability to work independently and as part of a team. .
  
  

For this Role, You Will Need:

• Bachelor’s degree in information systems, Computer Science, Business, or related field (or equivalent experience).
  
  

Preferred Qualifications that Set You Apart:

• Proficiency with Oracle & testing tools (e.g., JIRA, Sharepoint).
• 1-2 years’ experience in Business systems, workflows, Oracle (preferable)
  
  

Our Culture & Commitment to You!

At Emerson, we prioritize a workplace where every employee is valued, respected, and empowered to grow. We foster an environment that encourages innovation, collaboration, and diverse perspectives—because we know that great ideas come from great teams. Our dedication to ongoing career development and growing an inclusive culture ensures you have the support to thrive. Whether through mentorship, training, or leadership opportunities, we invest in your success so you can make a lasting impact. We believe diverse teams, working together are key to driving growth and delivering business results.

We recognize the importance of employee wellbeing. We prioritize providing flexible, competitive benefits plans to meet you and your family’s physical, mental, financial, and social needs. We provide, medical insurance plans, Employee Assistance Program, tuition reimbursement, employee resource groups, recognition, and much more. Our culture prioritizes work-life balance and offers flexible time off plans, including paid parental leave (maternal and paternal), vacation and holiday leave.

Our training programs and initiatives focus on end-to end development, from onboarding through senior leadership. We provide a wide range of development opportunities, including face-to-face and virtual training, mentorship, and coaching, project management, and on-the-job training.