Customer Success Representative
McGraw Hill
Date: 5 hours ago
City: Dubai
Contract type: Full time
Overview
Impact the moment
We’re looking for a Junior Customer Success Representative to support our business, Reporting to a Customer Success Manager in our Higher Education Sales Organization, the Customer Success Representative will be responsible for owning customer relationships as the primary point of contact throughout the customer lifecycle. This is a 12-month contract position, with the possibility of renewal based on performance.
How can you make an impact?
As a Customer Success Representative, you will act as the trusted advisor to faculty at higher educational institutions. You will support instructors and institutions to get value from our digital learning products. You’ll help onboard, train, and follow up with customers to drive usage, engagement, and retention. The ideal candidate is a self-motivated and collaborative individual who takes a relationship-driven approach to their work.
What you will be doing:
There has never been a better time to join McGraw Hill. In our culture of curiosity and innovation, you will be able to own your growth and develop as we do. As an education innovation company, we're proud to play our part by inspiring learners around the world. If you bring your curiosity, we'll help you grow in a collaborative environment where everyone shares a passion for success.
McGraw Hill recruiters always use a “@mheducation.com” email address and/or from our Applicant Tracking System, iCIMS. Any variation of this email domain should be considered suspicious. Additionally, McGraw Hill recruiters and authorized representatives will never request sensitive information in email.
EMEA_SALES_1
Impact the moment
We’re looking for a Junior Customer Success Representative to support our business, Reporting to a Customer Success Manager in our Higher Education Sales Organization, the Customer Success Representative will be responsible for owning customer relationships as the primary point of contact throughout the customer lifecycle. This is a 12-month contract position, with the possibility of renewal based on performance.
How can you make an impact?
As a Customer Success Representative, you will act as the trusted advisor to faculty at higher educational institutions. You will support instructors and institutions to get value from our digital learning products. You’ll help onboard, train, and follow up with customers to drive usage, engagement, and retention. The ideal candidate is a self-motivated and collaborative individual who takes a relationship-driven approach to their work.
What you will be doing:
- Support onboarding for new instructors/courses and ensure smooth setup (LMS pairing, access, basic troubleshooting).
- Deliver short, practical trainings (virtual or onsite) and share quick-start guides
- Track adoption and usage in dashboards; flag risks early and follow a clear follow-up cadence.
- Handle day-to-day queries with prompt, clear communication and documented updates.
- Partner with Sales on account health (activation, renewal readiness, simple upsell signals).
- Keep accurate records in CRM (touchpoints, action items, status/ETAs).
- Instructor activation and student usage targets met per term.
- SLA response times achieved (acknowledge within 1 business day; ETA within 2).
- Complete CRM hygiene and on-time delivery of assigned tasks.
- Positive feedback from instructors/EdTech teams.
- Occasional campus visits/events across UAE; standard office hours with flexibility during peak academic periods.
- You need to have an active UAE driving license for this position
There has never been a better time to join McGraw Hill. In our culture of curiosity and innovation, you will be able to own your growth and develop as we do. As an education innovation company, we're proud to play our part by inspiring learners around the world. If you bring your curiosity, we'll help you grow in a collaborative environment where everyone shares a passion for success.
McGraw Hill recruiters always use a “@mheducation.com” email address and/or from our Applicant Tracking System, iCIMS. Any variation of this email domain should be considered suspicious. Additionally, McGraw Hill recruiters and authorized representatives will never request sensitive information in email.
EMEA_SALES_1
How to apply
To apply for this job you need to authorize on our website. If you don't have an account yet, please register.
Post a resumeSimilar jobs
Trainer Associate III
Amazon,
Dubai
3 hours ago
DescriptionThe Trainer is responsible for the coordination and execution of training for all process paths in the Fulfillment Center. Trainers evaluate and refine processes and techniques to improve learning effectiveness and production across all departments in the building. The Trainer assists in driving the success training plans and supporting the needs of the Fulfillment Center workforce.Prerequisite Willing to work flexible...
Developer- Tech Assurance- Audit Innovation team
KPMG Lower Gulf,
Dubai
22 hours ago
Job DescriptionMajor duties and responsibilitiesDesign and implement processes and solutions associated with a wide variety of data sets used for data/text mining, and analysis to enable informed business decisionsUtilize connectors, leverage the AI Builder, design Power BI dashboards, build canvas apps, build Power Apps portals, and leverage Power Automate to create business process flowsDesign end-to-end solutions that improve collaboration, productivity,...
Product Manager-Engineer 3ph UPS
Eaton,
Dubai
23 hours ago
Join Our Team at Eaton: Empowering Tomorrow, Today!Eaton has been a key player in the Middle East for 40 years. This July, we announced the construction of a new sustainable campus in Dubai, which will bring together our commercial, manufacturing, and support functions, providing room for future growth.What You’ll DoAs the Product Manager for the assigned 3ph Uninterruptible Power Supply...
