Customer Success Specialist
Aramex
Date: 9 hours ago
City: Dubai
Contract type: Full time

Job description:
Purpose of the Job
Purpose of the Job
Formulate and execute strategic sales plans to maximize market penetration and profitability.
Job Description- Cultivate and manage relationships with key clients, driving revenue growth and exceeding customer expectations.
- Collaborate with internal stakeholders (operations, product managers) to develop and deliver customized solutions that meet complex customer needs.
- Develop a comprehensive understanding of market trends and competitor activities to inform strategic decision-making.
- Mentor, coach, and empower CMT team members to achieve individual and team goals.
- Set clear performance objectives, conduct annual reviews, and provide ongoing development opportunities.
- Identify and cultivate high-potential team members for future leadership roles.
- Business Development and Growth:
- Analyze customer data and market trends to identify new business opportunities and drive organic growth.
- Oversee the creation and implementation of effective sales strategies to expand the customer base and increase market share.
- Lead the team in implementing e-Tools to improve customer interactions and sales efficiency.
- Monitor overall team performance and identify areas for improvement.
- Develop and execute initiatives to enhance sales conversion rates and optimize profitability.
- Ensure adherence to CRM KPIs and data accuracy within the system.
- Operational Efficiency and Compliance:
- Oversee service delivery to customers, collaborating with internal teams to resolve any issues promptly.
- Ensure team follows company policies and procedures on data security, HSSE compliance, and sustainability.
Experience in Freight is mandatory.
Job Requirements - Experience and Education- Bachelors degree in Business, Logistics or related field
- 3-5 years of experience in freight industry is mandatory.
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