Customer Success Specialist

Job description:

Purpose of the Job

Formulate and execute strategic sales plans to maximize market penetration and profitability.

Job Description

• Cultivate and manage relationships with key clients, driving revenue growth and exceeding customer expectations.
• Collaborate with internal stakeholders (operations, product managers) to develop and deliver customized solutions that meet complex customer needs.
• Develop a comprehensive understanding of market trends and competitor activities to inform strategic decision-making.
• Mentor, coach, and empower CMT team members to achieve individual and team goals.
• Set clear performance objectives, conduct annual reviews, and provide ongoing development opportunities.
• Identify and cultivate high-potential team members for future leadership roles.
• Business Development and Growth:
• Analyze customer data and market trends to identify new business opportunities and drive organic growth.
• Oversee the creation and implementation of effective sales strategies to expand the customer base and increase market share.
• Lead the team in implementing e-Tools to improve customer interactions and sales efficiency.
• Monitor overall team performance and identify areas for improvement.
• Develop and execute initiatives to enhance sales conversion rates and optimize profitability.
• Ensure adherence to CRM KPIs and data accuracy within the system.
• Operational Efficiency and Compliance:
• Oversee service delivery to customers, collaborating with internal teams to resolve any issues promptly.
• Ensure team follows company policies and procedures on data security, HSSE compliance, and sustainability.

Experience in Freight is mandatory.

Job Requirements - Experience and Education

• Bachelors degree in Business, Logistics or related field
• 3-5 years of experience in freight industry is mandatory.

Leadership Behaviors Building Outstanding Teams Setting a clear direction Simplification Collaborate & break silos Execution & Accountability Growth mindset Innovation Inclusion External focus Skills Communication Skills Problem Solving Teamwork Time Management Negotiation Skills