CX Junior Consultant
Renascence Consulting
Date: 5 hours ago
City: Dubai
Contract type: Contractor
Whom are we looking for?
This position will be offered on a contract basis for a period of 6-12 months, with the opportunity for renewal or full-time employment based on business requirements and performance. The successful candidate will be expected to work standard office hours, Monday through Friday.
About Us
Hi, we are Renascence.
A group of customer experience professionals united by a passion for understanding human behavior. We are growing and looking forward to working with the region’s top talents.
Join Renascence in this exciting venture and be part of something big!
- 1-2 years of relevant experience in consulting or research & reporting
- Bachelor's degree in any field is a must MBA, a relevant Master's degree, or a relevant certificate is a plus
- Basic understanding of design thinking, systems thinking, business analysis, digital transformation, UX, CX, mapping, & blueprints.
- Good command of written & spoken English and Arabic is a must
- Basic data analysis & interpretation (Pivot tables, functions & formulas, building advanced formulas, VLOOKUP/HLOOKUP, filters, conditional formatting, data visualization...)
- Advanced research skills
- Advanced presentation & reporting skills
- An ability to take initiative, work autonomously, collaborate, & meet tight deadlines.
- Strong commitment to personal learning & development
- Demonstrate an ability to assimilate new knowledge quickly
- Understand the company's service lines, tools, and methodologies, and actively assess ways to serve clients
- Develop in-depth technical and functional capabilities and professional knowledge
- Understand expectations and demonstrate personal accountability for keeping performance on the track
- Interact efficiently with colleagues and clients of varying backgrounds to effectively deliver quality services to our clients
- Support your direct report and work with the company's clients on various CX and transformation projects
- Demonstrate an ability to stay current with clients and trends
- Support with project management activities to ensure proper documentation, organized project files, on-time delivery, and high-quality standards
This position will be offered on a contract basis for a period of 6-12 months, with the opportunity for renewal or full-time employment based on business requirements and performance. The successful candidate will be expected to work standard office hours, Monday through Friday.
About Us
Hi, we are Renascence.
A group of customer experience professionals united by a passion for understanding human behavior. We are growing and looking forward to working with the region’s top talents.
Join Renascence in this exciting venture and be part of something big!
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