Digital Product Owner

Your Responsibilities

At Lockton, we’re passionate about helping our people achieve their ultimate potential. Our people are curious, action-oriented, and always striving to make ourselves and those around us better. We’re active listeners working to ensure understanding and problem solvers developing innovative solutions. If you can see yourself delivering excellent service to clients, giving back to our communities and being a part of our caring culture, you belong here.

Purpose of the role:

As a Product Owner, you will play a pivotal role in bridging the gap between business requirements and technical implementation. You will be responsible for defining and prioritizing the product backlog, ensuring that development partner & teams are working on tasks that deliver the most value to Lockton. By collaborating with various stakeholders - including function owners, business, development partners/ team, and the support - you will ensure the successful delivery of high-quality products and ensure alignment with overall company business objectives.

Key Tasks and Responsibilities:

• Work closely with Head of Digital to build and maintain a product vision & strategy that aligns with business objectives and needs and company’s overall strategy.
• Define and continually refine the product roadmap, key milestones for product development, ensuring it aligns with the strategic goals of the organization.
• Develop, maintain, and prioritize the product backlog, turning high-level project objectives into user stories and detailed requirements.
• Clearly communicate priorities and acceptance criteria to development partner.
• Ensure that the backlog is transparent, visible, and understood.
• Coordinate with business and other stakeholders to gather accurate requirements and needs. Work closely with stakeholders and identify opportunities for product enhancements.
• Translate business requirements into detailed functional specifications and actionable tasks for the development partner and internal team.
• Works in an Agile environment and continuously reviews the business needs, refines priorities, outlines milestones and deliverables, and identifies opportunities and risks.
• Lead sprint planning meetings, identifying the delivery team, ensuring that development partner and/or internal team understand backlog items and acceptance criteria.
• Actively participate in daily stand-ups, sprint reviews, and retrospectives to ensure that teams are aligned, and obstacles are addressed promptly.
• Ensure that completed work meets acceptance criteria and is delivered on schedule. Engage with stakeholders to gather feedback, communicate progress, and adjust the product backlog as necessary.
• Act as the primary point of contact between development partner/ internal team and stakeholders, ensuring clear and effective communication.
• Provide regular updates to the head of digital on product status, and performance.
  
  

Qualifications

Required Qualifications

Experience

• Proven experience as a Product Owner or similar role (preferably in agile development environments) for 10 years.
• Demonstrated success in developing, delivering, & managing successful products that meet or exceed business objectives.
• Prior experience in product support role and leading a team.
  
  

Technical Skills

• Strong understanding of software development processes and technologies.
• Ability to create detailed product requirements, user stories, specifications, and acceptance criteria.
• Proficiency in using product management tools and methodologies (e.g., JIRA, Confluence, Agile, Scrum, Kanban).
• Proficiency in using data analytics tools and methodologies to drive decision-making.
• Ability to create and track key performance indicators (KPIs) and other metrics to drive team success
• Knowledge of Lean principles and practices.
  
  

Preferred Qualifications

• 8-10 years of experience in insurance and reinsurance industry.
• Undergrad degree in Computer Science, Engineering, or a related field.
• Advanced degree (MBA, Master’s in a related field) is a plus.
• Familiarity with UX/UI design principles.
• Certifications in Product Management or related fields are highly desirable (e.g., Certified Scrum Product Owner (CSPO), Pragmatic Institute's PMC).
• Certifications in IT service management or product support (e.g., ITIL, HDI-SCM) is a plus.
  
  

Soft Skills:

• Excellent communication and interpersonal skills, capable of building strong relationships with stakeholders and team members.
• Strong problem-solving and analytical skills.
• High attention to detail and the ability to manage multiple tasks simultaneously.
• Ability to work under pressure and adapt to changing priorities.