Director of Front Office

Company Description

Fairmont Bab Al Bahr is a 5-star Abu Dhabi beach resort with a stunning setting on Abu Dhabi Creek. Our luxurious urban hideaway offers unparalleled panoramas over the glittering white-marble minarets of iconic Sheikh Zayed Grand Mosque. Alongside exquisite restaurants and bars, Fairmont Abu Dhabi boasts 366 spacious rooms, suites and a villa. Designed with discerning business and leisure guests in mind, our incomparable facilities include a private beach, pool, meeting rooms, and a magnificent ballroom for lavish celebrations.

Job Description

Key Responsibilities:

• Guest Experience:
• Ensure the highest level of guest satisfaction by maintaining quality service standards and anticipating guest needs.
• Handle guest concerns and complaints promptly and effectively.
• Develop and implement guest service initiatives to enhance overall satisfaction.
• Operations Management:
• Oversee daily Front Office operations, including Reception, Concierge, Guest Relations, Bell Desk, and Night Audit.
• Ensure compliance with hotel policies, procedures, and brand standards.
• Implement and monitor effective front office systems and processes to enhance efficiency and guest service.
• Team Leadership and Development:
• Recruit, train and mentor a high-performing front office team.
• Conduct performance evaluations, provide feedback, and identify development opportunities.
• Foster a positive work environment that encourages teamwork and innovation.
• Financial Management:
• Develop and manage the Front Office budget, controlling expenses while maximizing revenue.
• Monitor room occupancy, rates, and revenue generation strategies in collaboration with the Revenue Management team.
• Ensure proper billing and financial procedures are followed.
• Strategic Planning:
• Collaborate with senior management to develop and implement strategies to enhance guest loyalty and retention.
• Identify opportunities for operational improvements and efficiencies.
• Stay updated on industry trends and best practices to maintain competitive advantage.
• Collaboration and Communication:
• Work closely with other departments such as Housekeeping, Sales & Marketing, and Food & Beverage to ensure smooth operations.
• Communicate effectively with guests, team members, and stakeholders.
  
  

Qualifications

Qualifications and Experience:

• Bachelor's degree in Hospitality Management or a related field.
• Minimum of 5 years of progressive front office leadership experience in a luxury or upscale hotel environment.
• Strong knowledge of hotel management systems (e.g., Opera, PMS).
• Exceptional leadership, problem-solving and decision-making skills.
• Excellent interpersonal and communication skills.
• Ability to work under pressure and manage multiple priorities.
• Proficiency in Microsoft Office Suite and other relevant software.
  
  

Additional Information

Our Commitment To Diversity & Inclusion

We are an inclusive company, and our ambition is to attract, recruit and promote diverse talent.