Director of Guest Services
Accor
Date: 3 weeks ago
City: Abu Dhabi
Contract type: Full time
Company Description
Why work for Accor?
We are far more than a worldwide leader. We welcome you as you are and you can find a job and brand that matches your personality. We support you to grow and learn every day, making sure that work brings purpose to your life, so that during your journey with us, you can continue to explore Accor’s limitless possibilities.
By joining Accor, every chapter of your story is yours to write and together we can imagine tomorrow's hospitality. Discover the life that awaits you at Accor, visit https://careers.accor.com
Do what you love, care for the world, dare to challenge the status quo!
#BELIMITLESS
Our Commitment To Diversity & Inclusion
We are an inclusive company and our ambition is to attract, recruit and promote diverse talent.
What’s In It For You
As the Guest Services Director, you assume the primary role of orchestrating exceptional experiences for VIPs and all guests through meticulous preparation, warm professionalism, and seamless operational oversight. You ensure VIP arrivals are precisely managed—from pre-arrival room allocation and tailored amenities to arranging welcoming touches like registration cards, room keys, and bespoke hospitality gestures. Your oversight continues through smooth, elegant check-in and check-out processes, accompanied escort services, and timely updating of guest profiles in the property management system. You maintain full control over financial operations—cashiering, foreign exchange services, night audit coordination, and billing settlements—while managing walk-in and after-hours reservations with poise.
Every guest interaction reflects your unwavering commitment to courtesy and attentiveness: from distributing key cards and safeguarding guest security, to ensuring the timely delivery of messages, mail, and packages. Whether staffing the information desk, business center, or foreign exchange counter, you respond promptly and knowledgeably to inquiries, always maintaining consistency with hotel pricing structures, packages, and discounts.
Continuous, discreet guest engagement is part of your daily rhythm—whether checking in with VIPs via phone, handling shuttle arrangements with the bell desk, or monitoring and addressing unusual occurrences. You uphold impeccable presentation throughout the front office, stepping in to maintain operational flow, verify shifts and logbook entries, and prioritize outstanding tasks. You communicate proactively with Housekeeping and Food & Beverage regarding VIP room readiness, departures, and arrivals, and thoughtfully arrange celebratory touches—bouquets, cakes, and cards—for special occasions. A systematic guest relations report rounds out your day, ensuring that crucial information is relayed to the incoming shift so hotel operations remain flawlessly coordinated.
Essential Skills & Competencies
Competence with Property Management Systems (like Opera), reservation systems, CRM, and PMS is essential
Proficiency in budgeting, revenue planning, quality assurance processes, and data analysis is often required
Strong leadership abilities, team-building, conflict resolution, and effective communication are core to this role.
Hospitality leadership demands high emotional intelligence, decision-making under pressure, empathy, and adaptability
Demonstrated ability to manage guest expectations, resolve issues proactively, and conduct service recovery when required
Maintaining visibility in guest areas, ensuring service standards, and cultivating a culture of “unreasonable hospitality” are key expectations
Qualifications
Education
High school diploma + experience or two-year degree; bachelor's preferred for senior roles
Experience
5+ years in guest-facing operations, with 3-5 years management role
Additional Information
Your Team And Working Environment
Why work for Accor?
We are far more than a worldwide leader. We welcome you as you are and you can find a job and brand that matches your personality. We support you to grow and learn every day, making sure that work brings purpose to your life, so that during your journey with us, you can continue to explore Accor’s limitless possibilities.
By joining Accor, every chapter of your story is yours to write and together we can imagine tomorrow's hospitality. Discover the life that awaits you at Accor, visit https://careers.accor.com
Do what you love, care for the world, dare to challenge the status quo!
#BELIMITLESS
Our Commitment To Diversity & Inclusion
We are an inclusive company and our ambition is to attract, recruit and promote diverse talent.
What’s In It For You
- Employee benefit card offering discounted rates in Accor worldwide.
- Learning programs through our Academies.
- Opportunity to develop your talent and grow within your property and across the world!
- Ability to make a difference through our Corporate Social Responsibility activities, like Planet 21
As the Guest Services Director, you assume the primary role of orchestrating exceptional experiences for VIPs and all guests through meticulous preparation, warm professionalism, and seamless operational oversight. You ensure VIP arrivals are precisely managed—from pre-arrival room allocation and tailored amenities to arranging welcoming touches like registration cards, room keys, and bespoke hospitality gestures. Your oversight continues through smooth, elegant check-in and check-out processes, accompanied escort services, and timely updating of guest profiles in the property management system. You maintain full control over financial operations—cashiering, foreign exchange services, night audit coordination, and billing settlements—while managing walk-in and after-hours reservations with poise.
Every guest interaction reflects your unwavering commitment to courtesy and attentiveness: from distributing key cards and safeguarding guest security, to ensuring the timely delivery of messages, mail, and packages. Whether staffing the information desk, business center, or foreign exchange counter, you respond promptly and knowledgeably to inquiries, always maintaining consistency with hotel pricing structures, packages, and discounts.
Continuous, discreet guest engagement is part of your daily rhythm—whether checking in with VIPs via phone, handling shuttle arrangements with the bell desk, or monitoring and addressing unusual occurrences. You uphold impeccable presentation throughout the front office, stepping in to maintain operational flow, verify shifts and logbook entries, and prioritize outstanding tasks. You communicate proactively with Housekeeping and Food & Beverage regarding VIP room readiness, departures, and arrivals, and thoughtfully arrange celebratory touches—bouquets, cakes, and cards—for special occasions. A systematic guest relations report rounds out your day, ensuring that crucial information is relayed to the incoming shift so hotel operations remain flawlessly coordinated.
Essential Skills & Competencies
Competence with Property Management Systems (like Opera), reservation systems, CRM, and PMS is essential
Proficiency in budgeting, revenue planning, quality assurance processes, and data analysis is often required
Strong leadership abilities, team-building, conflict resolution, and effective communication are core to this role.
Hospitality leadership demands high emotional intelligence, decision-making under pressure, empathy, and adaptability
Demonstrated ability to manage guest expectations, resolve issues proactively, and conduct service recovery when required
Maintaining visibility in guest areas, ensuring service standards, and cultivating a culture of “unreasonable hospitality” are key expectations
Qualifications
Education
High school diploma + experience or two-year degree; bachelor's preferred for senior roles
Experience
5+ years in guest-facing operations, with 3-5 years management role
Additional Information
Your Team And Working Environment
- Rixos Premium Saadiyat Island is a unique resort; where exclusivity and luxury define every experience, every time. Our luxurious family getaway is located on the pristine beach of Saadiyat Island with its clear blue waters and fine white sands overlooking the Arabian Gulf.
- At Accor, we are Heartists!
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