Door Attendant/ Valet

( 16548 )

Rare Finds is a diverse collection of resorts celebrating the individuality and unique identity of a destination, with a distinct ability to captivate the imagination, and bring to the forefront the essence of a place.

Authentic and captivating, Bab Al Shams Desert Resort is a truly magical destination, where expertly curated itineraries and bespoke entertainment are the beating heart of our legendary desert-based destination. Part of our unique Rare Finds collection, the essence of Bab Al Shams joins our guests together to discover the most soulful experiences and humbling journeys, set against Dubai’s endless dunes and rich culture.

About The Role

Door Attendant/ Valet welcomes guests and provides exceptional front-door and parking services. This role is responsible for creating a positive first impression, assisting guests with luggage, and safely parking and retrieving vehicles in a timely manner.

Key Duties And Responsibilities

• Give a warm welcome to each guest arriving and entering the hotel, with a smile and by name.
• Bids a sincere farewell to each guest departing from the hotel and invites them to return, with a smile and by name if known.
• Calls for taxis and opens car doors for guests.
• Assists guests with the unloading and loading of luggage.
• Park guest vehicles safely and responsibly in designated valet areas.
• Always have a smiling, helpful, and friendly attitude towards colleagues and guests alike, and always provide a courteous and professional service.
• Opens the car door for all guests arriving at or leaving from the main entrance politely and courteously and greets them with a warm smile.
• Escorts guests upon arrival to the reception desk for check-in if possible.
• Coordinates and controls the traffic in front of the main entrance, making sure that no unauthorized vehicles are parked.
• Assists Bell Attendants, when necessary, with their tasks.
• Maintains a high level of knowledge about Bab Al Shams Resort facilities and services as well as Dubai and other Kerzner properties, to be equipped to answer guest enquiries and questions.
• Maintains a record of tasks in the applicable forms or Logbooks.
• Adheres to the hotel’s fire and emergency procedure.
• Complies with the hotel’s health, safety, and hygiene policy and maintains high grooming standards,
• Reports for duty punctually, always wearing the correct uniform and name badge.
• To always adhere to the section’s Standard Operating Procedures
• To respond orally to positive or negative feedback received directly from guests or via comment cards/feedback systems and to develop strategies to address potential service shortfalls.
• To be aware of local market competition, to monitor trends within the industry, and make suggestions on how these could be implemented in our resort
• To be innovative, suggesting new ideas and investigating new ways of doing things or new services for our guests
• To handle guest complaints, comments, problems/requests and other incidents in a professional & efficient manner, to document all complaints and incidents properly and to ensure that the Assistant Front Office Manager and other HoDs and Managers are fully informed about complaints/issues concerning their areas of responsibility.
• To be fully aware of the hotel’s credit policy and to make sure that all Concierge employees on duty are, too, and are adhering to all aspects of the credit policy at all times
• To be fully aware of all hotel policies, procedures, and government rules & regulations, and to always maintain good relations with the police and other local authorities.
  
  

Experience & Educational Requirements

• High school diploma or equivalent preferred.
• Valid driver’s license with a clean driving record.
• Ability to drive both automatic and manual transmission vehicles.
• Excellent communication and customer service skills.
• Strong attention to detail and ability to multitask.
• Physical stamina; ability to stand, walk, and run short distances for extended periods.
• Previous experience in hospitality or valet services is a plus.
  
  

Join a team that is warm,caring, connected and empowered to create truly unique experiences. We believe in making our guests happy beyond anything they have ever imagined. We wow them at every turn and create memories that will last a lifetime. You will be at the heart of this vision, to constantly innovate to deliver Amazing Experiences and Everlasting Memories.