Doorman

Company Description

Join us at Accor, where life pulses with passion!

As a pioneer in the art of responsible hospitality, the Accor Group gathers more than 45 brands, 5,600 hotels, 10,000 restaurants, and lifestyle destinations in 110 countries. While each brand has its own personality, where you will be able to truly find yourself, they all share a common ambition: to keep innovating and challenging the status-quo.

By joining us, you will become a Heartist, because hospitality is, first and foremost, a work of heart.

You will join a caring environment and a team where you can be all you are. You will be in a supportive place to grow, to fulfil yourself, to discover other professions and to pursue career opportunities, in your hotel or in other hospitality environments, in your country or anywhere in the world!

You will enjoy exclusive benefits, specific to the sector and beyond, as well as strong recognition for your daily commitment.

Everything you will do with us, regardless of your profession, will offer a deep sense of meaning, to create lasting, memorable and impactful experiences for your customers, for your colleagues and for the planet.

Hospitality is a work of heart,

Join us and become a Heartist.

We are Heartists

“Heartist” describes both our culture and who we are. Everything we do comes from the heart, and we’re experts in what we do. Generous, attentive, and free, we ensure that everyone can come as they are, and feel like they belong. As one big team, we know that only together can we do amazing things!

We believe that the world is more welcoming when we’re connected. So that we see what we have in common, instead of what sets us apart.

Life in Movenpick

The Place to Savour Life- We believe true hospitality is about turning small gestures into heartwarming moments.

We enable our guests to Savour the flavor of life, balancing small indulgence with what’s good for them- and good for the world.

Job Description

The Role

• Under the guidance and supervision of the Concierge and / or the Concierge Supervisor and within the limits of the established Accor policies and OSM (Operational Standards Manual), his/her responsibilities are to provide efficient, personalized, courteous and punctual service and to practice up-selling techniques. To work with a team spirit and to ensure that each guest leaves the property fully satisfied and with the wish to return back.
• Must be thoroughly familiar with all Accor corporate and local Operational Standards and ensure they are followed. Must assist all the guests with their luggage and cars park upon arrival and departure according to our hotel standards in order to ensure guest satisfaction under the control of the Concierge in the accomplishment of their objectives
  
  

Key Deliverables And Responsibilities

Planning and organising:

• Review and update Logbook.
• Be Smart, well-groomed and maintain a friendly and cheerful disposition all the times.
• Assist guests with their luggage.
• Report regularly on happening to FOM.
• Aware of fire & first aid procedure.
• Handle guest complaints and report to manager.
• Perform as per OSM Standards and in line with the Company’s Values and Core Behaviour.
• Proper grooming at all times.
• Attend training classes as per schedule.
• Show fullest cooperation and respect within the team and other departments.
• Is aware of the daily activities and has product knowledge of all the hotel facilities.
  
  

Operations

• Opens the main door of the hotel and ensures that all guests are greeted on arrival & departure of the hotel and escorting each individual to the right direction.
• Ensure the prompt and efficient handling off all guest luggage on arrival, during stay, departure and the luggage store, as well as ensure safety and security of guest luggage.
• Assure that every luggage is covered with a baggage claim tag.
• Parking of guests and visitors vehicles in the designated hotel parking area.
• Resolve guests complaints/ requests and liaise with the department concerned to ensure immediately follow up.
• Handle issuance of guest room key cards and ensure effective control for guest security.
• Report any unusual occurrences or requests to the Concierge desk.
• Be aware of the hotel accident Prevention Policies.
• Responsible for the efficient, clean, safe and hygienic maintenance of the Concierge Desk area.
• Check Hotel situation, occupancy, functions, groups, VIPs.
• Provide friendly sand courteous service to guest and respond promptly to all requests and inquiries at all time.
• At the end of the shift or the day, he has to communicate all information that the next shift has to know for a well running of the operations.
• Co-ordination and information with the Concierge, Front Office and other departments.
• To effectively handle all guest requests.
• He/she is familiar with all related company documentation and especially with the relevant Operational Standards
• Manual for his/her field of responsibility.
  
  

Additional Information

• Vibrant personality, professional and always presentable.
• A positive ‘can do’ attitude and the ability to work within a team environment.
• Fluency in English , additional languages are a plus