Duty Manager - Food & Cafe | Retail | Marks & Spencer | UAE

Job Requisition ID: 169895

Established in the 1930s as a trading business, Al-Futtaim Group today is one of the most diversified and progressive, privately held regional businesses headquartered in Dubai, United A”rab Emirates. Structured into five operating divisions; automotive, financial services, real estate, retail and healthcare; employing more than 35,000 employees across more than 20 countries in the Middle East, Asia and Africa, Al-Futtaim Group partners with over 200 of the world's most admired and innovative brands. Al-Futtaim Group’s entrepreneurship and relentless customer focus enables the organisation to continue to grow and expand; responding to the changing needs of our customers within the societies in which we operate.

By upholding our values of respect, excellence, collaboration and integrity; Al-Futtaim Group continues to enrich the lives and aspirations of our customers each and every day.

Overview of the role:

Duty Manager are responsible for managing a department/s and the team. Ensures merchandising, stock availability, profit protection, sales, BTF and general day-to-day management of department. Ensure excellent customer service in the Department and within the store. Training and Development of the staff, is a role model for sales assistants, senior sales assistants and develop contact with customers.

What you will do:-

Description of Accountability:

Customer Service

• Daily coaching of colleagues to maximise impact at department level and developing all employees to deliver world class service.
• Responsible for protecting the Customer Journey whilst duty managing, prioritising and co-ordinating the store objectives to maximise the customer experience
• Replying to all customer feedback and following up actions within the department on a daily basis
• Delivers friendly, knowledgeable and efficient service within the department including sight lines, sizing and one to one customer interaction
• Delivers friendly, knowledgeable and efficient service within the department.
  
  

Store Operations

• Ensure store opening and closing procedures are adhered to.
• Ensure Store cover is planned and implemented properly.
• Implement company visual guidelines, layouts and timescales within your department and ensuring clear sight lines and clear navigation throughout the department
• Conduct daily floor walks generating positive sale driving actions and coach colleagues around conversion, basket drivers and profit optimisation
• Cash line procedures are adhered to and controls are implemented (employee purchases, returns, damages, etc).
• Safety procedures need to be implemented in line with company policy.
• Adherers to Standard Operating Procedures (SOP) manual on day to day basis
  
  

People Management

• Newcomers and staff are properly inducted and trained.
• Manage department colleague's Performance Development Reviews (PDRs)and handle all relevant HR issues on a timely manner in accordance with company policies and procedures
• Effectively manages conflicts & motivating colleagues to perform to their best of the abilities
  
  

Required Skills to be successful:-

• Knowledge of customer service principles and processes
• Knowledge of sales principles
• The ability to lead and motivate a team
• Excellent communication and 'people' skills
• A strong commitment to customer service
• The ability to work under pressure and handle challenging situations
• Confidence, drive and enthusiasm
• Decision-making ability and a sense of responsibility
• The ability to understand and analyse sales figures
• Good MS excel and word skills
• Some heavy lifiting
  
  

What equips you for the role:

• Bachelor Degree
• 5-7 years’ experience in in similar role with Retail sales background.
• Retail Background
• Acumen and the ability to communicate with individuals at all levels
• Taking Initiative
• Drive for Results
• Good communication skills (verbal and written)
• Strong/excellent attention to detail
  
  

We’re here to provide excellent service but a little help from you can ensure a five-star candidate experience from start to finish.

Before you click “apply”: Please read the job description carefully to ensure you can confidently demonstrate why this opportunity is right for you and take the time to put together a well-crafted and personalised CV to further boost your visibility. Our global Talent Acquisition team members are all assigned to specific businesses to ensure that we make the best matches between talent and opportunities. We not only consider the requisite compatibility of skills and behaviours, but also how candidates align with our Values of Respect, Integrity, Collaboration, and Excellence.

As part of our candidate experience promise, we also want to make ourselves available to you throughout the application process. We make every effort to review and respond to every application.