Duty Manager - Villas - Jumeirah Beach Hotel

Jumeirah Group, a member of Dubai Holding, has been making a distinguished impact on the global hospitality market for more than two decades with its Stay Different brand promise.

Its award-winning destinations, such as the iconic Burj Al Arab Jumeirah, position service beyond expectations, elevated dining destinations and surprising architecture and design at the heart of every guest experience.

Today, Jumeirah operates a world-class portfolio of 23 properties across the Middle East, Europe and Asia and employs over 8,000 colleagues, representing over 106 nationalities.

As Jumeirah continues to expand its global portfolio and scales up its operations to the next level of growth, it remains fully committed to developing and empowering our colleagues to excel in world class environments.

Jumeirah is committed to embedding equality, diversity, and inclusion in all its practices, embracing a culture that celebrates diversity.

Jumeirah Beach Hotel, Dubai’s premier lifestyle destination, is located on Jumeirah Beach Road just 15 km from the city centre and 25 km from Dubai International Airport. The 26-floor hotel has a curved design which represents the shape of a breaking wave and offers pristine private beaches with undisturbed views of the Arabian Gulf.

With 599 sea-facing rooms and suites and 19 private villas, as well as 21 restaurants and bars, extensive conference and banqueting facilities, a private marina, Sinbad’s Kids Club, Talise Spa, and direct complimentary access to Wild Wadi Waterpark for all guests, the hotel continues to redefine the holiday experience.

About the Job:

An opportunity has arisen for a Duty Manager to join luxury Beit Al Bahar Villas team of Jumeirah Beach Hotel.

Your main duties will include:

• To assist the Operation Manager and Butlers Manager and in supervising Al Bahar Villas operation and communication.
• To assist in maintaining and / or develop agreed standards consistently within the GSE/Butler team.
• To assist in maintaining and / or develop agreed operating procedures involved in the Villas operation and to ensure that GSE/Butler colleagues adhere to the correct procedures as laid down in the operating manuals.
• To set a high example in regard to punctuality, appearance, performance, attitude, leadership, guest relations, observance of the house rules and interdepartmental co-operation.
• The MOD keeps very close relations with all VIP guests in- and out of house and responds accordingly to all their needs and demands.
• Be well informed at all times about any information that might be useful to the guests (i.e. events in town, new restaurants and bars, sports and sightseeing, etc.) and pass the knowledge on to the team.
• To liaise with the Relevant Departments after receiving completed Guest Preferences and action them accordingly.
• To ensure that orders are placed to ensure timely delivery of VIP amenities for arriving and in-house guests
• To spot-check the delivery of amenities of all Villas guests.
• To ensure that welcome folders and welcome cards are prepared for all Villas arrivals.
• To Meet the guest and ensure that every Villa's guest is welcomed in their villa.
• To supervise the team and ensure all tasks are handled.
• To ensure that all work is carried out in an efficient manner that is consistent with operating policies and procedures and delivers service excellence and provide on-the-job training and constructive feedback to subordinates to support their overall development.
• Ensure that all information in Opera, Telephone Book on Restaurants, Airlines, Maps, shopping malls and hotel facilities are always kept up to date to be always well informed about any information that might be useful to guests.
• Handle and addresses guest's complaints and requests and takes action to ensure the delivery of consistent quality customer experiences and satisfaction.
• Offer assistance to colleagues when required, to ensure designated work goals are met
• Demonstrate trust, support and respect towards team members in day-to-day work activities
• Ensures that all activities adhere to and support the Jumeirah International Quality Management System.
• To maintain and achieve a high C.S.I (Customer Satisfaction
  Index) Score for the department.
• To meet and carry out training records/summary within the department as required by the group.
• To check arrivals villas lists for the following day and ensure that all departments are informed via daily 'Villas In House' lists.
• To ensure that the team (GSE/Butler) complete and file their daily checklist for all shifts.
• Ensure that all colleagues are groomed, wear the correct uniform and nametag at all times and report for duty punctually.
• Manages day-to-day operation of the department, ensuring all service standards are met in line with standard operating procedure and they are followed in a courteous yet professional manner, providing delightful and engaging services to Villas guests.

Qualifications:

• Should have 2-year minimum experience in same role in a five-star hotel.
• Able to handle multiple tasks.
• Work in a multicultural environment.
• Carried out previous Duty Manger Role.
• Proficiency in spoken and written business English.
• Able to effectively communicate with all levels of colleagues and Management.

About the Benefits:

We offer an attractive tax-free salary, paid in Dirhams (AED), the local currency of the UAE. In addition, we offer generous F&B benefits, reduced hotel rates across our properties globally, excellent leave and health care package, flights home, accommodation, life insurance, functional incentives and other employee benefits making the role attractive to high performers and any applicant looking for a career with one of the most luxurious brands in the hospitality industry.