Education and Outreach Coordinator-Operations Management

JOB DESCRIPTION

To provide assigned clinical program outreach and education to all professional and public entities/stakeholder. Serves as liaison with community, regulatory and other outside agencies as it relates to Abu Dhabi System Disaster Planning Initiative with focus on assigned clinical program services.

To provide outreach education on assigned clinical program care to all stakeholders throughout the state.

RESPONSIBILITIES

• To establish and engage in partnerships with community based, public and private sector entities to deliver clinical program prevention and continuing professional education as applicable.
• To use current clinical knowledge of assigned clinical program care to develop and coordinate burn education (including materials) for pre-hospital, hospital, industry, educational institutions, members of the community and any other interested institutions or agencies
• To provide continued contact with these institutions and groups to ensure access, information, and ongoing education. Educational offerings must be designed to meet the specific needs of the requesting agency / group.
• To coordinate the scheduling of the clinical programs outreach education presentations/activities.
• Delivers clinical program education sessions to outreach partners throughout the emirate and beyond where required.
• Collaborates with the interdisciplinary team and community partners for the development and implementation of clinical program awareness and prevention programs.
• Develops educational clinical program materials for dissemination to requesting groups.
• To act as a liaison between referring hospitals and the clinical program center to enhance patient transfers. Maintains ongoing relationship with referrers to provide follow-up with opportunities for improvement.
• To coordinate and instruct on the clinical programs verification required training/certifications (eg Trauma Nursing Core Course (TNCC), Advance Trauma Life Support (ATLS) and other trauma education related training) for pre-hospital and healthcare professionals.
• To assist in the analysis of referral/admission data to advocate for optimal clinical program service provision (ie following DoH/National Referral Criteria/Pathways for severity of clinical service required)
• Develops core content and manages deliverables for applicable disaster emergency education.
• To liaise with integration therapists and develops and implements clinical program survivor social support programming (eg school re-integration).
• To develops, perform and present research as it relates to the outreach activities.
• To record, reflect on and contribute to continuous performance improvement as it relates to outreach activities. To attend the clinical programs quality/performance committee meetings and follow their processes for quality/performance improvement activities.
• Responsible for the accuracy and integrity of the assigned clinical center’s internet presence alongside the marketing department.
• To travel throughout the emirate and on occasion outside of the emirate for regional or national events where the assigned clinical center has a significant role in outreach education.
• Performs other special projects and duties as assigned.
  
  
  

Accountabilities :

• Maintain evidence of at least two prevention efforts annually with descriptions of the process used for creating interventions designed to reduce incidence/prevalence associated with the clinical program in the community.
• Maintain evidence of assessment of impact of prevention activity efforts
• Maintain evidence of at least two regional educational activities delivered in the last year.
• Maintain evidence of at least two verification required training/certifications provided by the trauma center annually (including attendance)
• Maintain evidence of at least two community outreach programs the clinical program center staff have provided in the last year.
• Evidence of participation in the institutional (and wider as applicable) mass casualty /disaster committee (or equivalent) planning and education. Maintains records of training/drills engaged in by anyone on the clinical program team.
• Evidence of participation in research as it relates to the outreach activities and at least one oral/ poster based presentation or publication based on the research or quality/performance improvement activity annually.
• Evidence of facilitation of peer-to-peer support for clinical program patients and their families?
• Evidence of how the clinical program supports community reintegration.
• Evidence of attendance and participation in the clinical programs quality/performance improvement plan/process.
  
  
  

Role-specific Job Responsibilities

• Responsible for the Trauma Program Education and Outreach Activity
  
  
  

QUALIFICATIONS

Educational Qualification:

Required:

• Bachelor degree in health related field
  
  
  

Desired:

• Post-graduate qualifications in education
  
  
  

Required:

Specialist Certifications:

• As below
• Desired:
• Current clinical programs verification required training/certifications preferred, with requirement to achieve in first 18 months (eg TNCC, NTOP, BLS, ACLS, PALS/ENPC)
• Project management
  
  
  

Required Experience:

• Required:
• Minimum of 5 years clinical experience in related clinical program
• Desired :
• Experience as an educator
• Experience in developing, implementing and evaluating projects
  
  
  

ABOUT US

At SSMC, we firmly believe that the human touch is a fundamental part of care. We understand that health care is both an art and a science, running deeper than simply diagnosing and treating those who rely on us. Our SSMC Model of Care puts our patients at the forefront of our purpose and at the heart of everything we do, ensuring that the needs of our patients come first. Every one of our patients receives individualized attention from a multidisciplinary team of experts who collaborate closely to deliver trusted and compassionate care. From the very first point of contact with SSMC, to the moment patients are back home, we ensure speciality-specific care at every stage and in every interaction. As one of the largest tertiary hospitals in the UAE, SSMC provides access to specialist medical treatments and advanced diagnostics, with a commitment to becoming a Destination Medical Center in the UAE and wider region.

ABOUT THE TEAM

About Sheikh Shakhbout Medical City (SSMC)

SSMC is the largest tertiary hospital in the UAE and serves to elevate the provision of health care services in the nation under the mandate of the Abu Dhabi Economic Vision 2030.

Supported by the latest diagnostic and treatment modalities available, SSMC offers care in 44 specialties. A team of locally and internationally trained medical, clinical and admin professionals work seamlessly together, which promotes comprehensive interdisciplinary learning, allowing SSMC to become a leading hub for integrated patient-centric medical services in the region.

As the region’s leading tertiary facility, SSMC has 742 patient beds, 18 operating theatres, and includes a hybrid operating room, 26-bed neonatal intensive care unit, and the UAE’s largest pathology lab.