Emiratization Service Advisor | Al Futtaim-Automotive | Trading Enterprises

Job Requisition ID: 170168

Established in the 1930s as a trading business, Al-Futtaim Group today is one of the most diversified and progressive, privately held regional businesses headquartered in Dubai, United Arab Emirates. Structured into five operating divisions; automotive, financial services, real estate, retail and healthcare; employing more than 35,000 employees across more than 20 countries in the Middle East, Asia and Africa, Al-Futtaim Group partners with over 200 of the world's most admired and innovative brands. Al-Futtaim Group’s entrepreneurship and relentless customer focus enables the organization to continue to grow and expand; responding to the changing needs of our customers within the societies in which we operate.

By upholding our values of respect, excellence, collaboration and integrity; Al-Futtaim Group continues to enrich the lives and aspirations of our customers each and every day

Overview of the role:

• The primary focus of this role is to provide the customer with a positive experience by noting down the jobs required, provide an estimate with job explanation, prepare the job card, follow up on the jobs in the workshop, take approvals for additional repairs, inform the customer of any delays, deliver the vehicle and explain the invoice to customer.
  
  

What you will do:

• Ask questions and record customer concerns and complaints
• Empathize and clarify customer requests
• Check workshop situation and promise delivery time
• Check and ensure accordance of invoice and work performed
• Inform customer after work completion and agree on pick up time
• Clear explanation of the job done and invoice and guide to the cashier
• Promotion of value added services
• Resolution of customer concerns at the earliest time to ensure satisfaction
  
  

Required skills to be successful:

• Customer service
• Upselling skills
• Excellent communication
• Problem solving
  
  

About the team:

• The role will report to the Aftersales Manager and you will be working in a dynamic workshop environment dealing directly with Workshop Supervisor, Controller, Foreman & Technicians on a daily basis.
  
  

What equips you for the role:

• Minimum of 1-2 years’ experience in a customer-facing role
• Excellent communications and interpersonal skills
• Automotive experience is a plus
  
  

About Al-Futtaim Automotive

A major division of the UAE-based Al-Futtaim Group of companies, Al-Futtaim Automotive is an industry leader with presence in 10 countries across the Middle East, Asia and Africa.

Our core business activities at Al-Futtaim Automotive include distribution, manufacturing, leasing and aftersales, and we are firmly established as the regional representative of some of the world’s most iconic automotive brands: Toyota, Lexus, Honda, Jeep, Chrysler, Dodge, Volvo and RAM.

We are driven by a customer-centric approach, constantly pushing the boundaries on innovation, quality standards, and value-added service across our vast universe of customers - right from motoring enthusiasts to fleet operators to contractors. Our mission is to become the leader in custom-made mobility solutions by delivering nothing less than world-class omni-channel experiences.

We channel our local expertise and global trust to deliver one of the most comprehensive portfolios of mobility products and solutions, from passenger cars to SUVs, electric vehicles to high-performance motorbikes, commercial vehicles to industrial & construction equipment.

What keeps the company moving forward is a 9000-member strong team, with inspiring possibilities for growth, throughout the career path. This is Al-Futtaim Automotive and we empower talent to move forward.