Employment Coach Team Leader

Leadership and Team Management:
Provide day-to-day leadership and supervision to a team of Employment Coaches, ensuring they are motivated, effective, and well-supported in their roles.

Performance Management:
Monitor team and individual performance against KPIs, including job placement targets, client engagement, and retention. Conduct regular performance reviews and coaching sessions to ensure continuous improvement.

Training and Development:
Identify training needs within the team and provide coaching, mentorship, and professional development opportunities to enhance skills and effectiveness. Conduct training sessions as needed.

Client and Stakeholder Management:
Ensure that ECs deliver tailored coaching to job seekers, addressing their individual needs and barriers to employment. Support the team in resolving complex cases and challenges.

Caseload Monitoring:
Oversee the caseload distribution among ECs, ensuring that workloads are balanced and that each EC is managing their assigned cases efficiently.

Quality Assurance:
Review and maintain high standards of service delivery, ensuring compliance with policies, procedures, and contractual obligations. Conduct audits of ECs' client documentation and interactions.

Reporting and Data Management:
Analyze and report on team performance, including progress towards employment outcomes, client engagement metrics, and other key performance indicators. Ensure accurate and timely reporting to senior management.

Collaboration:
Work closely with other departments and external stakeholders, including training providers, employers, and local agencies, to support job seekers and create employment opportunities.

Continuous Improvement:
Identify opportunities for process improvements and implement initiatives to enhance the effectiveness of employment services. Lead on strategic projects or initiatives as required.

Specialized Coaching Sessions:
Facilitate targeted sessions for ECs on topics like performance coaching, motivation, and employment strategies.

Experience:
Proven experience in employment services, coaching, or career advising. Prior experience in a leadership or supervisory role is strongly preferred.

Skills:

• Strong leadership and team management skills.
• Excellent communication, coaching, and mentoring abilities.
• Ability to work under pressure and meet performance targets.
• Strong organizational and multitasking skills.
• Ability to analyze data and report on team performance.

Personal Attributes:

• Highly motivated and results-oriented.
• Empathetic
• Proactive and solution-focused in addressing challenges.

• Flexibility to travel locally for meetings, training, and events as required.