Executive - Operations

Job Description

As a key member of the HQ senior operations team, the Executive – Operations will oversee key HQ functions and support relevant HQ and school operational leads throughout the year to ensure the entire department functions are efficient, well supported and coordinated across all key stakeholders leading on departmental initiatives as required.

The incumbent will continuously strive to exceed internal & external customer expectations, capitalising the economic profit and return on capital investment, while embracing the Aldar Education Core Values.

To embody the values, vision and ethos of Aldar Education and assist the Operations team in implementing process and policy which will ensure high quality and successful outcomes.

Responsibilities

• Lead on assignments as allocated by the HQ Operational leads throughout the year through demand cycles to ensure that each central department is well represented and has available capacity to offer exceptional service to school employees.
• Support on the monitoring of budgets for both HQ OPEX and CAPEX requirements, compiling regular reporting for the Director and relevant Group Heads.
• Lead, develop and manage the database for all operational and safety policies and service guidelines.
• Lead the operational license process, Managing and tracking the database and ensure timely renewals and compliance across the group.
• Support HQ in administration duties and document control, ensuring a streamlined and efficient process.
• Support Group Head of School Operations in team culture and development, identifying methods to improve collaboration and unity.
• Lead as a point of contact for school based OSM’s, troubleshooting, queries, concerns and support requests to ensure the correct support is provided for the correct department.
• To lead, as allocated, on the HQ operations departmental initiatives for suitability and environmental impact.
  
  
  

General Operations

• Manage the online storage and tracking of issued policies, systems, processes, and student safeguarding measure as issued by Group Head of Departments made available to all school operations teams.
• Support the school review process with support of Operational Group Heads, Group Head of School Review and OSMs, in order to capture overall compliance status at each school, identify gaps, resolve issues and create an effective dashboard for reporting and audit purposes.
• Lead the operational licensing process across the group, liaising with OSMs and promote proactiveness and a clear process to ensure timely renewals and overall compliance.
• To lead on the implementation stage of projects as assigned by the Group Head of School Operations acting as the assigned point of contact for HQ operations.
  
  
  

Leadership & Management

• Support the Operational Group Heads and OSM’s to ensure high standards of service are maintained throughout the
• School and that both internal and external employees provide an effective service culture.
• Professionally offering challenge and fact led opinion on decision making in relation to risk mitigation, for the benefit of the wider Aldar Education group.
  
  
  

Finance, Commercial & Procurement

• To develop and track relevant categories of HQ OPEX/CAPEX budgets and expenditure and ensure best value and service in relation to operations and building standards is received at all times.
• Ensure purchasing policy and the Delegation of Authority (DOA) processes and procedures are followed at all times.
• Oversee the operational element to schools of procurement function, including systems, payments, deliveries, and quality assurance, management of the department administration coordinator in this area.
  
  
  

Relationship & Stakeholder Management

• Through the compliance process, support schools in ensuring they are fully compliant with local government authority regulations to safeguard against fines of any nature as a result of non-renewal of contracts at school level.
• Ensure all internal and external audits are effectively co-ordinated and that actions arising from such audits are completed in a timely and appropriate manner.
• Manage reporting and status update reviews from department leads for the Director of Operations as requested.
  
  
  

Health, Safety & Environment

• Support the Group Head of Operational Risk to ensure high standards of HSE are maintained throughout the schools and that they provide an effective safety culture.
• Act as an advisor to OSMs in schools on how to support compliance with current Health & Safety legislation and/or service guidelines and policies as issued by Aldar Education HQ, developing, and challenging where necessary.
• To support each school within the group in establishing specific health, safety and environmental related aims and objectives and ensuring that they are delivered within the required timelines.
• To lead and support a culture of ‘no hurt, no harm’ through pro-active and pragmatic risk based decision making.
  
  
  

Qualifications

Minimum Qualifications

• Minimum High school diploma / degree of higher education; or
• Related industry qualification, of graduate level, for the assigned functional area(s).
• Certificate of Facilities Management / NEBOSH or IOSH preferable.
  
  
  

Minimum Experience

• At least 2 years’ experience in a mid-level position within an education or service oriented industry.
  
  
  

Job Specific Knowledge & Skills

• Fluent English communication skills, written and oral.
• Excellent MS Office skills (Word, Excel & Power Point).
• Attention to detail with diligent follow up, and able to execute in a timely manner.
• Skilled in multi-tasking and handling pressure.
• Organizational ability, of self and others.
• Forethought and forward planning (particularly as this relates to local Government compliance matters).
• Capable of influencing people and talented in networking with cultural sensitivity.
• Good interpersonal skills and supervisory skills.
• Commercial acumen.
• Initiate effort and energy beyond the typical work day, where the tasks require additional commitment.