Female Receptionist

Rev. No: 1.0 Date: 01-08-19

This electronic version of this documents is current or when printed and stamped as a controlled document. All other copies are uncontrolled

FORM: JOB DESCRIPTION EC-HR-F06

Job Title:

Receptionist

Department:

Operations

Reporting To:

Site:

EC -

JOB PURPOSE:

Attend to visitors and deal with inquiries on the phone and face to face. Supply information regarding the organization to the general public, clients and customers.

KEY RESPONSIBILITIES:

• Operate telephone switchboard to answer, screen, or forward calls, providing information, taking messages, or scheduling appointments.
• Greet persons entering establishment, determine nature and purpose of visit, and direct or escort them to specific destinations.
• Transmit information or documents to customers, using computer.
• Hear and resolve complaints from customers or the public.
• File and maintain records.
• Provide information about establishment, such as location of departments or offices, employees within the organization, or services provided.
• Collect, sort, distribute, or prepare mail, messages, or courier deliveries.
• Process and prepare memos, correspondence, travel vouchers, or other documents.
• Receive payment and record receipts for services.
• Offer guests something to drink. Maintain a pleasant appearance of the reception area or lobby.
  
  

QHSE

• Take reasonable care of your own health and safety and not to put other persons - fellow employees and members of the public - at risk by what you do or don't do in the course of your work;
• Cooperate with any company efforts to improve health and safety at work;
• Comply with any reasonable instruction given to you in the interest of health and safety.
• Not to interfere with or misuse anything that's provided for your health, safety or welfare
• Report any accidents, injuries or illnesses you may suffer as a result of doing your work, or any accidents, injuries or illnesses you become aware off that involves a fellow employee or member of the public at your place of work.
  
  

SKILLS REQUIRED:

• Possess certain convincing skills to be able to perform his duties correctly.
• Knowledge of customer service principles and practices
• Managing one's own time and the time of others.
• Actively looking for ways to help people.
• Effective communication skills
• Efficient in writing skills Giving full attention to what other people are saying, taking time to understand the points being made, asking questions as appropriate, and not interrupting at inappropriate times.
• Proficient knowledge in computers and should be able to operate spreadsheets and word programs.
• Knowledge of administration and record keeping
• Polite and friendly
  
  

Rev. No: 1.0 Date: 01-08-19

This electronic version of this documents is current or when printed and stamped as a controlled document. All other copies are uncontrolled

FORM: JOB DESCRIPTION EC-HR-F06

• Should always be cheerful
  
  

QUALIFICATIONS:

• High school diploma or equivalent
  
  

OTHER REQUIREMENTS:

• 3 to 4 years of experience in Reception and customer Service.
• Good written and spoken English
  
  

Employee

Manager

Name:

Date:

Signature:

Business Unit: GBU Energy Solutions

Division: ESI AMEA - GCC & Pak - UAE

Legal Entity: ENGIE Cofely Energy Services LLC

Professional Experience: Skilled ( >3 experience <15 years)

Education Level: Bachelor's Degree