Field Service Engineer

At Camfil Middle East, we are dedicated to protecting people, processes, and the environment by delivering innovative clean air solutions that combine superior air quality with energy efficiency. Our global mission is to ensure that everyone can breathe cleaner air, contributing to a healthier and more sustainable world.
With a global presence, we design and manufacture premium air filtration and air pollution control systems tailored for a wide range of industries, including commercial buildings, healthcare, food and beverage, and energy sectors. Our solutions are engineered to enhance human health, improve process performance, and reduce environmental impact.
We are committed to continuous improvement, sustainability, and customer satisfaction.
Being part of our team means that you will be part of a company that values innovation, collaboration, and making a positive difference in the world.

Position (Job title): Field Service Engineer - Power System
Reports to: Business Development Manager - PS

Job summary and key objectives

• The Field Service Engineer is responsible for delivering technical site support across assigned territories by identifying and addressing customer issues and providing tailored Camfil solutions.
• The role requires expertise in installation, commissioning, maintenance, and inspections of air inlet and exhaust systems on gas turbines.
• In addition to field support, the Field Service Engineer acts as a critical link between customers, Camfil's engineering/product and the sales team ensuring alignment with company mission, values, and financial objectives.

This role also involves:

• Conducting periodic site visits to customer facilities to proactively monitor system performance, address operational challenges, and flag potential issues.
• Collaborating with internal teams on projects and commissioning activities to provide on-site guidance, mentoring, and hands-on technical training.
• Supporting Camfil's service teams by delivering internal training programs, sharing technical knowledge, and enhancing team capability.
• Identifying cross-selling opportunities during customer engagements by recognizing additional customer needs and proposing value-added Camfil solutions.
• This combination of technical expertise, customer engagement, and internal capability building ensures the Field Service Engineer drives both operational excellence and commercial growth.

Role priorities
1. Site Support & Technical Services

• Perform installation, commissioning, start-up, inspection, and service visits for complete air inlet and exhaust systems (including diverter dampers) on gas turbines, ensuring operations meet specifications.
• Conduct filter element replacements, evaporative cooler media pad changes, and assess reservoir water quality.
• Inspect and maintain self-cleaning pulse systems and diverter dampers, ensuring all components are functioning optimally.
• Prepare method statements with detailed safety protocols and clear execution steps for all site activities.

2. Proactive Customer Engagement & System Monitoring

• Conduct periodic customer site visits to proactively monitor system performance, identify potential issues, and propose preventive or corrective actions.
• Act as a trusted advisor to customers by recommending system upgrades, maintenance improvements, and efficiency enhancements.
• Identify potential enhancements or additional solutions that could support customer operations, sharing insights with the relevant teams for follow-up.

3. Training & Internal Capability Building

• Train internal Camfil service teams, project teams, and cross-functional colleagues on technical procedures, best practices, and safety standards.
• Support internal development by sharing expertise gained from field experience and collaborating with engineering and sales teams.
• Provide technical mentoring during project commissioning activities, ensuring seamless knowledge transfer within the organization.

4. Technical Documentation & Reporting

• Prepare and deliver detailed technical reports, inspection findings, and technical information packages for customers and internal stakeholders.
• Maintain effective communication between customers, engineering/product teams, and sales teams.
• Advise sales and engineering teams on customer satisfaction, system performance, and recommendations for product improvements.
• Support commercial efforts by helping position Camfil as a trusted technical partner through on-site expertise and customer-facing professionalism.

Skills (Problem-solving requirements, people skills requirements)
Skills & Competencies:

1. Technical Mastery: Advanced knowledge of air filtration systems, gas turbines, and ability to interpret drawings, P&IDs, and technical manuals.
2. Problem Solving & Innovation: Quickly identifies technical issues and develops effective, practical solutions.
3. Customer-Centric Mindset: Builds trust and maintains strong client relationships through professional service and support.
4. Communication & Collaboration: Communicates clearly with customers and internal teams; mentors colleagues and supports cross-functional collaboration.
5. Resilience & Adaptability: Performs well under pressure in dynamic field environments and handles complex challenges independently.
6. Safety & Compliance Orientation: Applies strict adherence to safety protocols and compliance standards during all site activities.
7. Organizational Skills: Manages multiple tasks effectively, plans site activities, and prioritizes time efficiently.

Education:

• Bachelor's Degree in Mechanical Engineering or a related technical field.
• Additional certifications in industrial maintenance, gas turbine systems, or safety standards (e.g., confined space, hot work) are a plus.

Experience:

• 5-8 years of experience in field service engineering, technical support, or project execution within the clean air solutions, HVAC, or industrial filtration industry.
• Proven expertise in site installation, commissioning, inspections, and technical maintenance of air inlet and exhaust systems for gas turbines or similar equipment.
• Experience in collaborating with engineering, operations, and sales teams to deliver high-quality service solutions.
• Prior involvement in training or mentoring technical colleagues to enhance field capabilities is an advantage.
• Solid understanding of industry safety protocols, site compliance standards, and operational best practices in field service environments.

Equal Opportunity Employer (EOE) Statement:
At Camfil Middle East, we are committed to fostering an inclusive and diverse workplace where all individuals are treated with fairness and respect.
We believe that a variety of perspectives drives innovation and excellence, enabling us to provide superior clean air solutions that benefit both - people and the environment.
As an equal opportunity employer, we consider all qualified applicants for employment without regard to age, gender, ethnicity, religion, disability, sexual orientation, or any other characteristic.
Our commitment to equal employment opportunity extends to all aspects of employment, including recruitment, career development, benefits, training, and workplace policies.
We are proud to uphold a culture that celebrates diversity and inclusivity, reflecting our core values and dedication to making the world a cleaner, healthier place for all.

Desired Skills and Experience

5-8 years of experience in field service engineering, technical support, or project execution within the clean air solutions, HVAC, or industrial filtration industry.
Proven expertise in site installation, commissioning, inspections, and technical maintenance of air inlet and exhaust systems for gas turbines or similar equipment.
Experience in collaborating with engineering, operations, and sales teams to deliver high-quality service solutions.
Prior involvement in training or mentoring technical colleagues to enhance field capabilities is an advantage.
Solid understanding of industry safety protocols, site compliance standards, and operational best practices in field service environments.