Field Service Team Leader

Title: Field Service Team Leader

Job ID: 5595

Location:

Dubai, AE

We are looking for a Field Service Team Leader (F/M/D ) to join our team at Innomotics

The Industry-Leader of Motors and Drives

Innomotics is an industry-leading supplier of motors and large drive systems. With a trusted legacy of more than 150 years of engineering expertise, our products power all of the world’s most essential industries. Today, we are bringing the #EnergyTransition to life with a portfolio that enables our customers to boost energy efficiency, reduce greenhouse gases, and minimize the carbon footprints of plants.

Our Most Powerful Engine: Our People

We are a team of more than 15,000 dedicated experts, doers, and innovators. For us, engineering the future means keeping businesses in motion. As a global player operating with the spirit and speed of a mid-sized champion, the future holds unlimited opportunities for us. If you share our bold mindset to be best-in-class, we want you IN.

Location- Dubai

Responsibilities

• As the Customer Service Field Service Team Lead, you would be leading a diverse, international team, driving customer value add and services for Innomotics to our customers in the Middle East Region.
• To lead, motivate, and manage a team of field service engineers effectively. A field service team of 25+ engineers across Middle East, ensuring efficient task allocation, team development, and performance monitoring.
• To be the lead in commissioning of Complex Drive Systems Applications & Provide expert-level technical assistance and troubleshooting on medium voltage VFD / Motors systems and related products from the Innomotics portfolio.
• Act as the primary escalation point for complex customer service cases, visiting client sites when necessary to resolve critical issues & critical applications.
• Collaborate closely with resource planners and service delivery managers to ensure proper staffing and scheduling of service activities.
• Support internal stakeholders (Sales, Project Managers, and Bidding Managers) with technical inputs, proposals, and documentation preparation for critical projects.
• Deliver training, tools, technical resources & to have a development plan for the service team to ensure consistent quality and continuous improvement.
• Maintain strong customer relationships, addressing inquiries and concerns in a professional and timely manner.
• Safety and Customer Value Creation are the core of our business. Promote and enforce adherence to the highest Health, Safety, and Environmental (HSE) standards during all field operations.
• Contribute to process optimization by anticipating technical challenges and implementing proactive solutions in our customer service processes.
• Able to work in a global matrix organization with Product, Systems & Solutions Divisions and Regions and can support & contribute to the business results for Innomotics Globally.
  
  

Requirements

• Bachelor’s degree in Electrical or Electronic Engineering.
• Strong subject matter knowledge and relevant work experience.
  
  

Minimum of 15+ years of experience, including over 8-10 years of hands-on field service experience of medium voltage drive systems – in O&G /WWW/ Minerals / Metals Verticals.

Working with Siemens / Innomotics-related equipment would be an advantage.

• You have experience in leading multinational teams in matrix organizations and can motivate them to perform at their best. Proven leadership experience in managing technical service teams.
• Strong field experience with a solid understanding of safety protocols and HSE compliance.
• Customer-oriented mindset with strong interpersonal and problems resolution skills.
• Strong analytical skills and excellent communication and teamwork abilities. Excellent command of English, verbal and written communication abilities, with strong documentation and organizational skills. Arabic would be added advantage.
• Ability to drive and travel intensively across the Middle East, for customer support and issue resolutions.
  
  

Ready to power the future with us? Join Innomotics and start making a difference now. #TeamInnomotics #JoinReliableMotion

Innomotics is an equal opportunity employer and values diversity. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status or disability status.

Jobs at Innomotics: Find out more about jobs & careers at Innomotics.