Food and Beverage Team Leader, Water Park
Grand Hyatt
Date: 11 hours ago
City: Dubai
Contract type: Full time
Organization- Grand Hyatt Dubai
Summary
Main Duties and responsibilities: Customer Service
Ideally with a relevant degree or diploma in Hospitality or Tourism management.
Minimum 2 years work experience in Waterpark or theme park / amusement park operations.
Good problem solving, administrative and interpersonal skills are a must.
Summary
Main Duties and responsibilities: Customer Service
- Assist in ensuring that department Colleagues deliver the brand promise and provide exceptional Guest service at all times.
- Ensure that Colleagues also provide excellent service to internal customers in other departments as appropriate.
- Handle all Guest and internal customer complaints and inquiries in a courteous and efficient manner, following through to make sure problems are resolved satisfactorily.
- Maintain positive Guest and Colleague interactions with good working relationships. Financial
- Maximize Colleague productivity through the use of multi-skilling, multi-tasking, and flexible scheduling to meet the financial goals of the business as well as the expectations of the Guests.
- Focus attention on improving productivity levels and the need to prudently manage utility/payroll costs within acceptable guidelines, ensuring optimum deployment and energy efficiency of all equipment.
- Ensure new technology and equipment are embraced, improving productivity while taking work out of the system. Operational
- Respond to the results of the Consumer Audit and ensures that the relevant changes are implemented.
- Ensure that Food and Beverage Colleagues work in a supportive and flexible manner with other departments, in a spirit of “We work through Teams”.
- Have a full working knowledge and capability to supervise, correct and demonstrate all duties and tasks assigned as per the standard.
- Have a thorough understanding and knowledge of all food and beverage items in the menu and the ability to recommend food and beverage combinations and up sell alternatives.
- Ensure that the outlet is kept clean and organized, both at the front as well as the back of house.
- Assist to liaise within the department on daily operations and quality control if appropriate.
- Perform the function of cashier and responsible for Micros cashiering procedure.
- Compute bill and accept payment and to strictly adhere to all policies and procedures issued by the Finance with regard to cashiering and cash handling.
- Balance cash and credit card charges and remittance of cash to Front Office Safe.
- Make necessary checks needed for specific events or functions.
- Be a hands-on supervisor and be present at all times in the Outlet, especially during busy periods.
- Monitor operating supplies and reduce spoilage, wastage and ensure to follow the decoy system to avoid breakage/loss.
- Assist in liaising and organize with Housekeeping Department that the cleaning schedules are strictly adhered to. Personnel
- Closely supervise the department Colleagues in the performance of their duties, ensuring this is in accordance with policies and procedures and applicable laws.
- Oversee the punctuality and appearance of all Colleagues, making sure they wear the correct uniform and maintain a high standard of personal appearance and hygiene, according to the park and department’s grooming standards.
- Develop the skills and effectiveness of all Colleagues through appropriate training, coaching, and/or mentoring.
- Assist in the training of Colleagues, ensuring they have the necessary skills to perform their duties with maximum efficiency.
- Supervise the Colleagues within the department, ensuring the correct standards and methods of service are maintained as stated in the Departmental Operations Manual.
- Support the implementation of The People Brand, demonstrating and reinforcing the park's Values and Culture Characteristics.
- Ensure Colleagues have a complete understanding of and adhere to Colleague rules and regulations.
- Ensure Colleagues follow all park, company, and local rules, policies, and regulations relating to fire and hazard safety, and security. Other Duties
- Understand and strictly adhere to the Rules & Regulations established in the Colleagues Handbook and the park’s policy on fire, hygiene, health, and safety.
- Report for duty punctually, wearing the correct uniform and nametag at all times.
- Maintain a high standard of personal appearance and hygiene at all times.
- Maintain a good rapport and working relationship with Colleague in all other departments.
- Attend and contribute to all Colleague meetings, Departmental and Park training schedules, and other related activities.
- Fully support the Departmental Trainers function in the Department assigned.
- Undertake any reasonable tasks and secondary duties as assigned by the Food and Beverage Assistant Manager.
- Respond to any changes in the department function as dictated by the park.
- Project at all times a positive and motivated attitude and exercise self-control.
- Have a complete understanding of the Department Operations Manual and Policies and Procedures. Occasional Duties
- Assist in carrying out quarterly, bi-yearly, yearly inventory of operating equipment.
- Carry out any other reasonable duties and responsibilities assigned.
Ideally with a relevant degree or diploma in Hospitality or Tourism management.
Minimum 2 years work experience in Waterpark or theme park / amusement park operations.
Good problem solving, administrative and interpersonal skills are a must.
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