Food & Beverage Reservations Agent

Company Description

SLS Dubai Hotel and Residences is a luxury lifestyle 5-star city hotel which belongs to Ennismore under the wider Accor group umbrella.

Boasting 946 units, with 254 uniquely designed hotel rooms, 321 hotel apartments and 371 Branded Residences, spread over 75 floors, SLS Dubai is one of the tallest hotels and residences in the region.

A wondrous and striking landmark in Downtown District, designed by the award- winning architects and interior designer Paul Bishop, the SLS Dubai is a unique cabinet of curiosities that never ceases to delight.

Job Description

• Adhere to the Hotel’s policies and the department’s standards of operation and be aware of the company’s work ethics and code of conduct.
• Represent the department and the Hotel through grooming and right attitude.
• Understanding Principles of Ennismore in achieving guest satisfaction and working standards to maximize revenue through the conversion of guest inquiries to actual sales.
• Be fluent in Hotel products and Services and identify sales opportunities
• Handle online bookings, emails and phone calls related to restaurant reservations and be updated on the hotel happenings.
• Be flexible in sales technique through offering right product to the right customer at the right time.
• Review Booked Report and reservation accuracy.
• Keep all equipment clean and in good working condition and reporting problems immediately to the Manager for action.
• Actively participate in promoting loyalty programs.
• Check and take necessary details with customers who has concern or complaint related to F&B and reservation to act and correct any problems.
• Handle customer call, personal or email inquiries professionally and in courteous manner from the first greetings up to closing the transaction with the guest.
• Have a sound knowledge and always be updated with the current F&B activation, Promotions, Deals and Partnership and be ready to explain the items upon request to assist the guests in making decision.
• Provide personalized service to guests and anticipate their needs that can lead to guest loyalty.
• Extend assistance to other departments if required or necessary, develop and maintain corrective and cooperative working relationship with colleagues.
• Prepare the Proposal, Proforma Invoice and bill by online payment, card or cash, for special F&B Events and Group bookings. Present it in professional manner, collect payment from the guests and return credit cards or change along with the receipt promptly.
• Clarify with guest the minimum age requirements for consumption of alcoholic beverages in accordance to government regulations.
• Assist the Hostess in welcoming and seating the guests, answering calls, taking reservations especially during busy days and peak hours.
  
  

Qualifications

• Knowledge of principles and processes for providing customer services. This includes customer needs assessment, meeting quality standards for services, and evaluation of customer satisfaction.
• Ability to speak, listen and write effectively. Good knowledge of the English (and local) language which is the primary language used in the hotel.
• Knowledge of all restaurant information and promotion.
• Basic understanding of computer and computer software including Micros, Opera and seven rooms.
• Ability to manage multiple assignments and tasks, set priorities, and adapt to changing conditions and work assignments.
• Be able to work with others in professional manner whilst achieving common goal and demonstrate sensitivity and awareness of workforce diversity in a multicultural setting.
• Willingness to learn new skill and technique necessary to perform the expected responsibilities related to the position