Franchise Hotel - Housekeeping Coordinator

This job posting is for a position at a Hotel owned and operated by an independent franchisee, not by IHG or its affiliates. IHG has no involvement in the hiring or day-to-day employment policies or practices of franchisees.

By clicking the apply button, you will be applying for a position with an independently owned and operated franchise hotel, not with IHG or its affiliates, and IHG will not be your employer.

About Us

Join voco hotels where every hotel has its unique charm, and our thoughtful hosts create a home away from home. Step by step, we're on a journey towards a sustainable future, treating the planet the same way we do our guests. Seeking individuals with as much character as our vibrant hotels. If you thrive on genuine hospitality, your place is with us at voco hotels

Your day to day

Coordination and Supervision:

Oversee the daily operations of the housekeeping department.

Coordinate and assign tasks to housekeeping staff, ensuring efficient use of resources.

Monitor staff performance, provide guidance, and address any performance issues.

Schedule and organize work assignments to ensure appropriate coverage and efficiency.

Conduct regular inspections of guest rooms, public areas, and back-of-house areas to maintain cleanliness standards.

Guest Satisfaction:

Respond promptly and effectively to guest requests, concerns, and complaints.

Ensure guest rooms are prepared and maintained according to established standards.

Coordinate special guest requests, such as extra amenities or specific room setups.

Conduct regular inspections to ensure guest rooms are properly stocked with supplies.

Inventory and Supplies:

Maintain accurate inventory of linen, supplies, and cleaning equipment.

Coordinate with the procurement department to order necessary housekeeping supplies.

Monitor and control housekeeping expenses, ensuring budget guidelines are met.

Training and Development:

Train and onboard new housekeeping staff, ensuring they understand hotel policies and procedures.

Provide ongoing training to existing staff to enhance their skills and knowledge.

Conduct regular meetings to communicate updates, new procedures, and departmental goals.

Health and Safety:

Ensure compliance with health and safety regulations and hotel standards.

Coordinate with the maintenance department to address any maintenance issues.

Implement and enforce proper handling of cleaning chemicals and equipment.

What We Need From You

Years of Experience: Min 2 - Max 3

Languages Required: English

PERSONSPECIFICATIONS:

• Strong personality and hospitality traits
• Guest service attitude
  
  

What We Offer

We give our people everything they need to succeed. From a competitive salary that rewards all your hard work to a wide range of benefits designed to help you live your best work life.

We welcome everyone and create inclusive teams where we celebrate difference and encourage colleagues to bring their whole selves to work. We are an equal opportunity employer and offer opportunities to applicants and employees without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, protected veteran status, or disability. We promote a culture of trust, support, and acceptance. Always welcoming different backgrounds, experiences, and perspectives.

So, join us and you'll become part of our hotel family.

Don't quite meet every single requirement, but still believe you'd be a great fit for the job? We'll never know unless you hit the 'Apply' button. Start your journey with us today.