Franchise Hotel - Reservations Agent - Russian/Arabic Speaker

This job posting is for a position at a Hotel owned and operated by an independent franchisee, not by IHG or its affiliates. IHG has no involvement in the hiring or day-to-day employment policies or practices of franchisees.

By clicking the apply button, you will be applying for a position with an independently owned and operated franchise hotel, not with IHG or its affiliates, and IHG will not be your employer.

About Us

Join voco hotels where every hotel has its unique charm, and our thoughtful hosts create a home away from home. Step by step, we're on a journey towards a sustainable future, treating the planet the same way we do our guests. Seeking individuals with as much character as our vibrant hotels. If you thrive on genuine hospitality, your place is with us at voco hotels

Your day to day

ROLE & RESPONSIBILITIES:

Guest Reservations:

• Handle incoming reservation requests via phone, email, or online channels. Assist guests in finding suitable accommodations based on their preferences and needs. Make reservations accurately and promptly while ensuring adherence to hotel policies.
  
  

Customer Service:

• Provide outstanding customer service to guests during the reservation process. Address guest inquiries, resolve issues, and handle complaints professionally and diplomatically.
  
  

Room Availability and Inventory Management:

• Maintain an up-to-date understanding of room availability, room types, and rates. Optimize room inventory by managing room blocks and ensuring maximum occupancy levels are achieved.
  
  

Rate Management:

• Implement and apply the hotel's rate structure and policies accurately. Offer upselling and promotional opportunities to increase revenue and enhance guest experiences.
  
  

Group Bookings:

• Handle group reservations and ensure that group requirements are met. Coordinate with the sales and banquet teams to accommodate group needs and maintain smooth communication throughout the booking process.
  
  

Data Entry and Record Keeping:

• Maintain a well-organized and updated reservation database. Enter and update guest information accurately, ensuring all necessary details are recorded correctly.
  
  

Collaborative Teamwork:

• Work closely with the front office, sales, and revenue management teams to optimize room bookings and provide a cohesive guest experience.
  
  

Sales and Revenue Targets:

• Assist in achieving sales and revenue targets by promoting special offers, packages, and upselling amenities to guests during the reservation process.
  
  

Communication:

• Communicate reservation-related information and changes promptly to other hotel departments, including front desk, housekeeping, and management.
  
  

Quality Assurance:

• Ensure all reservation-related procedures and processes are followed with precision to maintain the hotel's quality standards and brand reputation.
  
  

Training and Development:

• Stay updated on hotel policies, services, and promotions to effectively assist guests and support the continuous improvement of the reservation process.
  
  

PERSON SPECIFICATIONS:

• Open to any Nationality
• Presentable personality for hospitality
  
  

What We Need From You

FUNCTIONAL PRE-REQUISITIES:

BEHAVIOURAL COMPETENCIES:

Educational Qualifications: 1

Bachelor's Degree in Hospitality, Business Administration OR related.

• Excellent Communication Skills
• Excellent organization skills
• Customer Orientation
• Team work
• New ways of working
• Multitasking
• Creativity & Innovation
• Analytics Focus
• Logical reasoning
  
  

Years of Experience:

Max - 12 / Min - 8

Industries Acceptable From:

Hospitality

Role Specific Qualifications & Training:

Certification in supply chain management OR similar

Languages Required:

Fluent English

Computer and Software Proficiency:

Hotel Reservations Software

Driving License:

NA

Travel Availability / Time Flexibility:

World Islands - Dubai / Very Essential

Work Relationships:

Internal: Executive Committee

External: Suppliers/Vendors

What We Offer

We give our people everything they need to succeed. From a competitive salary that rewards all your hard work to a wide range of benefits designed to help you live your best work life.

We welcome everyone and create inclusive teams where we celebrate difference and encourage colleagues to bring their whole selves to work. We are an equal opportunity employer and offer opportunities to applicants and employees without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, protected veteran status, or disability. We promote a culture of trust, support, and acceptance. Always welcoming different backgrounds, experiences, and perspectives.

So, join us and you'll become part of our hotel family.

Don't quite meet every single requirement, but still believe you'd be a great fit for the job? We'll never know unless you hit the 'Apply' button. Start your journey with us today.