General Manager

The General Manager will lead a vibrant restaurant on Yas Island, overseeing daily operations and ensuring the highest standards of food, service, and ambiance. This role requires a strategic leader passionate about hospitality, with the ability to drive revenue, inspire a team, and elevate the dining experience.

Reporting to: Owner

Key Responsibilities:

1. Operational Excellence:

• Oversee daily restaurant operations, including dining services, kitchen, bar and support functions.
• Optimize workflow and resource allocation for peak performance
• Leverage technology for operational improvements, such as digital ordering systems, inventory management software, or customer relationship management (CRM) tools.
• Ensure compliance with industry regulations and company policies.
  
  
  

2. Business and Financial Management:

• Develop and monitor budgets, ensuring profitability and cost control.
• Develop sales and profit improvement strategies, including pricing analysis and promotional activities, to ensure financial targets are met or exceeded.
• Regularly assess operational costs (food, labor, supplies) to improve profit margins while maintaining quality and guest satisfaction.
• Manage vendor relationships to maintain premium ingredients and supplies.
  
  
  

3. Marketing and Growth:

• Collaborate with Marketing team and Implement brand-building strategies to enhance restaurants visibility across local and international markets.
• Develop digital and social media strategy like online presence, social media campaigns, website content and digital advertising.
• Focus on Customer Experience innovation such as Launch creative events, promotions, and seasonal offerings to engage guests and enhance brand loyalty.
• Collaborate with marketing teams for targeted campaigns, leveraging Yas Islands tourism and event-driven traffic to drive repeat business.
  
  
  

4. Strategic Planning and Growth:

• Develop and execute long-term growth strategies to position restaurant as a leader on Yas Island and within the Abu Dhabi F&B scene.
• Identify new business opportunities such as catering, private events, or partnerships to expand the brands reach.
• Responsible for innovation and product development-development of new menu offerings, seasonal promotions, and exclusive experiences that enhance the guest experience and attract new customers.
• Foster a culture of creativity in the kitchen and service areas to keep the concept fresh and exciting.
  
  
  

5. Team Management:

• Foster a positive work environment that promotes employee motivation, satisfaction, and retention.
• Recruit, train, and lead a diverse team of hospitality professionals.
• Continuously assess skill gaps and implement targeted training programs to ensure professional development and enhance team performance.
• Address and resolve any employee conflicts or concerns promptly, maintaining a harmonious and productive work environment.
  
  
  

6. Guest Experience:

• Enhance the customer journey with personalized and memorable service.
• Respond to customer feedback, creating solutions to exceed expectations.
• Innovate to offer unique dining experiences aligned with Yas Island's dynamic atmosphere.
• Ensure exceptional guest service standards and address feedback promptly.
  
  
  

7. Compliance and Safety:

• Ensure adherence to UAE health, safety, and licensing regulations.
• Conduct regular safety and quality audits to protect staff and guests.
  
  
  

Pre-requisites

Bachelors degree in hospitality management or equivalent experience.

Minimum 8+ years in F&B leadership, including high-profile or destination venues.

Strong financial acumen and operations expertise.

Excellent interpersonal, communication, and problem-solving skills.

Fast-paced environment with frequent decision-making and problem-solving requirements

Character requirements

• Pleasing Personality: Positive, Energetic, Motivated & Optimistic
• Excellent attention to detail, observation and memory
• Shows Compassion and is caring and driven
• A good listener, and able to consider all information
• Flexible and willing to work long hours