Global Technical Support Engineer - Fire & Life Safety Systems

Location: Dubai | Full-time

Join Our Team at Eaton: Empowering Tomorrow, Today!

Eaton has been a key player in the Middle East for 40 years. This July, we announced the construction of a new sustainable campus in Dubai, which will bring together our commercial, manufacturing, and support functions, providing room for future growth.

Eaton is a power management company where we provide energy-efficient solutions that help our customers effectively manage electrical, hydraulic and mechanical power more efficiently, safely and sustainably. Eaton is dedicated to improving the quality of life and the environment through the use of power management technology and services. Eaton has approximately 96,000 employees and sells products to customers in more than 175 countries.

As a Global Technical Support Engineer, you’ll be the technical backbone of our Fire and Life Safety product portfolio. You’ll support internal and external stakeholders, troubleshoot complex issues, and ensure our systems perform flawlessly in the field.

What You’ll Do

• Provide first-line technical support via phone, email, and collaboration tools.
• Recreate and test product faults in lab environments to identify root causes.
• Deliver product training to internal teams and external partners.
• Collaborate with Sales, R&D, and Quality teams to drive product excellence.
• Maintain detailed logs and reports to support continuous improvement and KPI tracking.
  
  
  

Qualifications

• Bachelor degree in Engineering or a related field.
• 3–5 years of experience with Fire and Life Safety systems portfolio (installation, commissioning, and maintenance of it)
• Knowledge of BS5839-1, BS5839-8, BS5839-9, and EN-54 & UL Standards.
• Experience with IP-based systems and system design principles.
• Excellent communication, analytical, and collaboration skills.
• Fluent in English – verbal and written
  
  
  

What We Offer

• Being part of a company that has been in business for more than 100 years, is well known in the industry, and has a major impact on the energy industry
• Work in a company that is commitment to Inclusion & Diversity and Sustainability
• Annual mentoring program, Eaton University, a reward, and recognition system
• Ongoing Learning and Career Development Opportunities in a global company. Build your career and apply internally for our open positions worldwide
• Detailed induction support and well-structured onboarding
  
  
  

Living And Working In Dubai

Dubai is a vibrant, cosmopolitan city known for its modern architecture, luxurious lifestyle, and rich cultural heritage. Living and working in Dubai offers an exceptional quality of life with world-class amenities, a safe environment, and a thriving expatriate community. Experience a dynamic blend of work and leisure in one of the world’s most exciting cities.

Ready to make a difference? Join Eaton’s Dubai Team and be part of a company shaping the future of sustainable manufacturing and power management!

We are committed to ensuring equal employment opportunities for job applicants and employees. Our recruitment processes use balanced selection criteria and avoid unlawful discrimination against applicants on the basis of their age, colour, disability, marital status, national origin, gender, gender identity, genetic information, race or racial origin, religion, sexual orientation or any other status protected or required by law.

]]>