Group Reservation Agent

The first hotel in the Middle East to join Marriott’s prestigious Tribute Portfolio, The First Collection at Jumeirah Village Circle raises the bar for upscale lifestyle hotels in Dubai. Situated in the family-friendly enclave of Jumeirah Village Circle (JVC), our 491-room hotel offers convenient access to neighbouring malls, parks, cafés, and restaurants, while its own signature dining experiences include Santé Ria, Village Bistro, and The First Collection’s award-winning Risen Café & Artisanal Bakery. Guests get exclusive access to the Club Lounge and to Soluna Restaurants and Beach Club on the Palm Jumeirah.

Join our dynamic team committed to delivering exceptional hospitality experiences and unlock endless opportunities for professional growth with The First Collection at Jumeirah Village Circle, A Tribute Portfolio Hotel.

About The First Group Hospitality

The First Group Hospitality is a leading hospitality management company pioneering a new era of excellence. With a rapidly expanding portfolio of award-winning upscale hotels, signature restaurants, and distinctive leisure destinations, we are committed to creating unforgettable experiences at every touchpoint.

Our team of seasoned professionals brings decades of experience from renowned hotel brands, combined with a deep understanding of the Dubai and GCC markets. With a comprehensive infrastructure spanning all key areas of hotel management, we offer tailored solutions to maximise efficiency, drive revenue growth, and enhance guest satisfaction.

At The First Group Hospitality, we are dedicated to building long-term partnerships with our clients. By leveraging our global insights, regional expertise, and strong operational foundation, we ensure that every aspect of your hotel is managed with precision and care. Our goal is to optimise performance, boost profitability, and deliver sustainable growth for your property.

The Group Reservations Agent is responsible for coordinating and processing hotel group room reservations in support of the Sales Department. This position plays a critical role in ensuring group bookings are accurately entered, maintained, and communicated across hotel departments to deliver a seamless guest experience and maximize hotel revenue.

Key Responsibilities

• Manage all hotel group room reservations generated by the Sales Department, including corporate groups, leisure groups, meetings, and special events.
• Create, maintain, and update group room blocks in the hotel Property Management System (PMS).
• Ensure accuracy of contracted rates, room types, room blocks, cut-off dates, deposits, billing instructions, and special requests
• Process group rooming lists and issue confirmations in accordance with hotel standards Monitor group room block pick-up and provide regular reports to the Sales and Revenue Management teams.
• Communicate group details to Front Office, Revenue Management, Housekeeping, and other hotel operational departments.
• Respond promptly and professionally to internal and external inquiries related to group reservations.
• Assist with group billing setup, master accounts, and folio routing in coordination with Finance and Front Office.
• Support the Sales team with administrative tasks related to group proposals, contracts, amendments, and event details.
• Ensure compliance with hotel policies, brand standards, and revenue management strategies.
• Maintain accurate records and documentation for all group reservations.
  
  
  

Qualifications & Skills

• Previous experience in hotel reservations, group sales coordination, or hotel front office operations preferred.
• Strong attention to detail and organizational skills.
• Ability to manage multiple hotel group bookings simultaneously in a fast-paced environment.
• Excellent written and verbal communication skills.
• Working knowledge of hotel PMS systems, Marsha, Microsoft Office applications.
• Strong customer service skills with a professional and courteous demeanour.
• Ability to work collaboratively with hotel sales, front office, and operational teams.