GTB Client Onboarding Consultant

Dicetek LLC


Date: 4 hours ago
City: Abu Dhabi
Contract type: Contractor
Key Accountabilities

  • Ensure that all requests received are attended promptly and efficiently and there is no breach of service agreements
  • Maintain necessary service logs / operation dashboard wherever applicable to ensure that turnaround time are meeting agreed service levels
  • Establish effective / efficient communications with internal / external communications throughout the setup process
  • Ensure all forms/contracts received from internal stakeholders, are validated, before any action in the bank systems is performed, within the agreed service levels
  • Ensure timely and effective communication is maintained with internal customers taking utmost care in protecting the reputation of the bank
  • Setup and maintain paper and electronic filing systems for records, correspondence and other material
  • Attention to detail and comfort dealing with completing administrative work associated with client onboarding
  • Ensure 100% adherence to compliance rules and support all audit protocols as appropriate
  • Ensure that turnaround time of setup requests are meeting agreed service levels

Knowledge

QUALIFICATIONS & EXPERIENCE:

  • Solid understanding of documentation interdependencies between account structures, payments, collection and electronic banking solutions
  • Good knowledge of Microsoft applications
  • Fair understanding of administrative functions
  • Language proficient: fluent (business) English

Key Attributes

  • A self-starter, motivated, with aptitude and willingness to undertake self-learning
  • Able to handle confidential information
  • High standards on accuracy and completeness
  • Tenacity and follow-through on agreed action items
  • Taking initiative
  • Must demonstrate a keen interest to learn the business and its processes, in order to best support management, the teams and clients

Experience

  • At least 5-8 years’ experience in a similar role or competencies in their recent career

Skills

  • Good communication skills
  • Good organizational and planning skills
  • High level of interpersonal skills
  • Problem solving skills
  • Team player
  • Ability to manage high workload within a pressurized environment
  • Strong work ethic – willingness to take a ‘hands on’ approach

Education

  • Relevant Degree in business, finance, administrative, related field or equivalent.

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