Guest Experience Representative - Level I

Shamal Holding is a diversified investment firm that cultivates the extraordinary. Born in Dubai, we curate a unique portfolio of extraordinary investments, experiences and assets to generate meaningful outcomes. The investments we make are strategically chosen and thoughtfully nurtured, mirroring Dubai’s ambition, spirit and energy. As a global investor, asset owner and developer we utilise our resources, know-how and connections, to deliver long-term value, wherever we operate

This role falls under our X- Dubai umbrella and is responsible for facilitating the customer’s experience at X Dubai’s attraction or facility. this position will reflect X Dubai’s brand in a face to face interaction with customers and guests.

• Section in charge - Birthday Party
• To assist in the daily opening and closing procedures of the facility.
• To coordinate with clients and the Xpark café for all food catering requests and inquiries.
• To act as the main point of contact during parties, ensuring a smooth and memorable experience while addressing issues.
• To conduct or assist in forest school activities and provide guidance to children during outdoor learning.
• To manage birthday party inquiries and bookings, coordinating with customers and updating schedules.
• To organize and prepare party activities, prioritizing safety and enjoyment.
• To organize and prepare party areas, decorations, and necessary supplies based on client requirements.
• To oversee party and arts & craft inventory, placing orders and conducting regular checks.
• To assist in the upkeeping of the facility.
• To supervise activities and children within the park.
• To assist and collaborate with the team on events and projects.
• To perform all other duties assigned by supervisor or manager.
  
  
  

Preferred Educational Qualifications And Professional Certifications

• High school diploma or equivalent
  
  
  

Experience

• Previous 3 years of experience in retail or customer service preferred.
  
  
  

For more information about Shamal, please visit our LinkedIn page https//www.linkedin.com/company/shamalholding/

Note

Due to a high influx of profiles, only shortlisted candidates will be contacted