Guest Relations Agent - F&B
Hilton
Date: 7 hours ago
City: Dubai
Contract type: Full time
A Guest Relations Agent with Hilton Hotels and Resorts is responsible for greeting Guests and serving the needs of Guests who patron the food and beverage facilities at the hotel.
What will it be like to work for this Hilton Worldwide Brand?
One of the most recognized names in the industry, Hilton Hotels & Resorts offers travelers a world of authentic experiences. The brand continues to be the innovative, forward-thinking global leader of hospitality. With products and services that meet the needs of tomorrow's savvy global travelers, we shape experiences in which every Guest feels cared for, valued, and respected.
If you understand the importance of upholding a brand’s reputation and value the effort it takes to provide a globally recognized hospitality experience, you may be just the person we are looking for to work as a Team Member with Hilton Hotels & Resorts. Because it’s with Hilton Hotels & Resorts where we promise an exceptional Guest experience every time.
What will I be doing?
As a Guest Relations Agent, you are responsible for greeting Guests and serving the needs of Guests who patron the food and beverage facilities at the hotel. A Restaurant Host/Hostess is also responsible for organising and maintaining order within the restaurant reservations area, including the logging of bookings and enquiries. Specifically, you will be responsible for performing the following tasks to the highest standards:
A Guest Relations Agent serving Hilton Worldwide Brand hotels and vacations are always working on behalf of our Guests and working with other Team Members. To successfully fill this role, you should maintain the attitude, behaviours, skills, and values that follow:
Your benefits will include a competitive starting salary and holiday entitlement. As an employee you will become a member of The Hilton Club which provides reduced hotel room rates in our hotels worldwide, plus discounts on products and services offered by Hilton Worldwide and its partners. We look forward to explaining in detail the range of excellent benefits that you would expect from a global hotel organization like Hilton Worldwide. We look forward to explaining in detail the range of excellent benefits that you would expect from a global hotel organization like Hilton Worldwide.
Learn more now about Hilton Hotels & Resorts --- the global leader of hospitality.
More than 500 locations and nearly 200,000 rooms across six continents
Innovations include: pioneering the airport hotel concept, becoming the first coast-to-coast hotel chain in the US, and the first to install televisions in Guest ooms
Flagship brand of Hilton Worldwide with properties in more than 77 countries
More than 70 world-class resorts and more nearly 200 full-service spas
Harris Poll EquiTrend, Brand of the Year - Full Service Hotel for 2010 and 2011
Number one global brand awareness in the hospitality industry
Work Locations
Hilton Dubai Jumeirah
Schedule
Full-time
Brand
Hilton Hotels & Resorts
Job
Bars and Restaurants
What will it be like to work for this Hilton Worldwide Brand?
One of the most recognized names in the industry, Hilton Hotels & Resorts offers travelers a world of authentic experiences. The brand continues to be the innovative, forward-thinking global leader of hospitality. With products and services that meet the needs of tomorrow's savvy global travelers, we shape experiences in which every Guest feels cared for, valued, and respected.
If you understand the importance of upholding a brand’s reputation and value the effort it takes to provide a globally recognized hospitality experience, you may be just the person we are looking for to work as a Team Member with Hilton Hotels & Resorts. Because it’s with Hilton Hotels & Resorts where we promise an exceptional Guest experience every time.
What will I be doing?
As a Guest Relations Agent, you are responsible for greeting Guests and serving the needs of Guests who patron the food and beverage facilities at the hotel. A Restaurant Host/Hostess is also responsible for organising and maintaining order within the restaurant reservations area, including the logging of bookings and enquiries. Specifically, you will be responsible for performing the following tasks to the highest standards:
- Follow the phone standards as per standard operating procedures (SOP) and respond to bookings and all enquiries
- Greet all Guests to the correct standard and escort them to their allocated tables with menus and wine list
- Present the waiter in the station according to the SOP
- Assist cloakroom attendant in the receipt of coats and bags
- Ensure that the log book is completed after each service period
- Keep tidy the host/ess desk
- Answer all telephone calls to the correct standards and deal with all Guest enquiries and reservations
- Ensure the reservation diary (Loghos) is kept up to date with all Guest names, telephone numbers, Guest information and special requests
- Allocate daily bookings to the table plan
- Ensure that all the menus and memos are ready at the desk prior each service
- Demonstrate knowledge of the menus and wine list and readiness to answer any enquiries from the Guests
- Comply with hotel licensing regulations as well as health and safety and fire regulations
- Ensure an adequate supply of checks, printer rolls and neat storage of each
A Guest Relations Agent serving Hilton Worldwide Brand hotels and vacations are always working on behalf of our Guests and working with other Team Members. To successfully fill this role, you should maintain the attitude, behaviours, skills, and values that follow:
- Customer Service experience
- A warm personality, attentive and smartly presentable
- Ability to listen and respond to demanding Guest needs
- Excellent communication skills
- Accountable and resilient
- Committed to delivering high levels of customer service
- Ability to work under pressure
- Previous experience in similar role
- Passion for delivering exceptional levels of Guest service
Your benefits will include a competitive starting salary and holiday entitlement. As an employee you will become a member of The Hilton Club which provides reduced hotel room rates in our hotels worldwide, plus discounts on products and services offered by Hilton Worldwide and its partners. We look forward to explaining in detail the range of excellent benefits that you would expect from a global hotel organization like Hilton Worldwide. We look forward to explaining in detail the range of excellent benefits that you would expect from a global hotel organization like Hilton Worldwide.
Learn more now about Hilton Hotels & Resorts --- the global leader of hospitality.
More than 500 locations and nearly 200,000 rooms across six continents
Innovations include: pioneering the airport hotel concept, becoming the first coast-to-coast hotel chain in the US, and the first to install televisions in Guest ooms
Flagship brand of Hilton Worldwide with properties in more than 77 countries
More than 70 world-class resorts and more nearly 200 full-service spas
Harris Poll EquiTrend, Brand of the Year - Full Service Hotel for 2010 and 2011
Number one global brand awareness in the hospitality industry
Work Locations
Hilton Dubai Jumeirah
Schedule
Full-time
Brand
Hilton Hotels & Resorts
Job
Bars and Restaurants
How to apply
To apply for this job you need to authorize on our website. If you don't have an account yet, please register.
Post a resumeSimilar jobs
Associate Scientist - Product Research
Procter & Gamble,
Dubai
13 hours ago
Job LocationDubaiJob DescriptionAs an associate scientist at Procter & Gamble (P&G), you will be constantly learning, growing and, ultimately, improving how our products perform. In this role, you will drive innovation by developing and manufacturing consumer products. P&G is a highly collaborative company, and you will have the opportunity to work with some of the most promising technical and commercial...
Training Manager - Ilqah
Talent Pal,
Dubai
13 hours ago
Training ManagerJob Description: Design, develop, and implement comprehensive training programs. Identify training needs and assess organizational skills gaps. Create and manage training budgets, schedules, and logistics. Develop and maintain relationships with subject matter experts. Evaluate training effectiveness and ROI. Manage training staff, including instructors and coordinators. Ensure compliance with regulatory requirements and industry standards. Develop and maintain training materials, manuals,...
Senior Procurement Officer
Aramex,
Dubai
14 hours ago
Job description: Job Description Job Title: Senior Procurement Officer Location: Dubai – UAE Job Summary: The Senior Procurement Officer is responsible for leading the procurement processes within the organization, with a strong focus on leveraging ERP systems and managing the RFx and tendering process. This role ensures that purchasing activities align with organizational goals while optimizing supplier relationships and procurement...
