Guest Relations Executive - Food and Beverage - Jumeirah Mina Al Salam

About Jumeirah & the Hotel:

Jumeirah, a global leader in luxury hospitality and a member of Dubai Holding, operates an exceptional portfolio of 28 properties across the Middle East, Europe and Asia. In 1999, Jumeirah changed the face of luxury hospitality with the opening of the iconic Jumeirah Burj Al Arab and the brand is now renowned worldwide for its distinguished beachfront resorts, esteemed city hotels and luxury residences. From the contemporary Maldivian island paradise at Jumeirah Olhahali Island to the art-inspired Jumeirah Capri Palace in Italy and the modern twist on a British classic at Jumeirah Carlton Tower in London, the brand has become synonymous with warm and generous service and the ability to craft distinctive and purposeful experiences that bring joy to guests from across the world.

Madinat Jumeirah, Jumeirah’s mega-resort is home to four ultra-luxurious hotels –

Jumeirah Al Naseem, Jumeirah Al Qasr, Jumeirah Mina Al Salam and Jumeirah Dar Al Masyaf – all nestled within 3km of picturesque waterways connected by traditional abras. The megaresort boasts 2km of pristine beach, the award-winning Talise Spa and state-of-the-art fitness and leisure facilities, as well as exclusive accommodations ranging from penthouses and suites to private summerhouse experiences with unrivalled benefits including a leading conference and banqueting centre. Madinat Jumeirah is also home to over 50 world-class restaurants and bars, as well as a traditional souk featuring Arabian shopping stands, barrows and stalls with a blend of boutique brands, souvenir gift shops, and luxury fashion and jewellery outlets.

About the Job:

• Ensure the hostess desk or door is always manned to provide a friendly and prompt welcome to all guests upon arrival.
• Schedule dining reservations and arrange parties or special services according to Restaurant Reservations SOP, ensuring accuracy and efficiency.
• Use the F&B Enquiry/Booking checklist to handle restaurant enquiries and bookings professionally and according to established standards.
• Greet guests warmly, escort them as required, and familiarize yourself with the menu to confidently answer guest queries about dishes and drinks.
• Maintain comprehensive knowledge of all in-house services and local information to assist guests effectively with their enquiries.
• Identify guest needs and expectations accurately, including those with special requirements, and provide appropriate products, services, or information aligned with the Heart of Jumeirah standards.
• Maintain awareness of the dining room layout, table numbers, service stations, and colleagues working during each shift to facilitate smooth service.
• Answer telephone calls within 3 rings using the Jumeirah International Standard script, handling inquiries and reservations professionally and courteously.

About you:

• Microsoft Office (Basic Knowledge)
• Micros, Epicure Restaurant Reservation system
• Proficient in English (Read/Write/ Speak – Essential)