Guest Relations Officer

Shangri-La Group


Date: 3 weeks ago
City: Dubai
Contract type: Full time
Shangri-La Dubai

The award-winning Shangri-La Dubai offers luxurious accommodation, exceptional dining, and gracious hospitality in the heart of one of the world's most dynamic cities.

The hotel’s 302 rooms, serviced apartments, residences, and offices offer a combination of traditional luxury and modern functionality. Fantastic views and thoughtfully selected furnishings create an experience of unparalleled style and comfort.

As Guest Relations Officer, We Rely On You To

  • Provide a warm and engaging service to guests at every interaction as per Shangri-La Standards whether during arrival, stay or departure.
  • Enhance guest relations and loyalty scores
  • Provide support to ensure a smooth and efficient Guest Relations Operation.
  • Handle all guest requests in a timely, professional and efficient manner
  • Provide all-rounded guest services such as checking in and out.
  • Contribute towards a memorable hotel experience for all guests.

We Are Looking For Someone Who

  • Has minimum 1 years’ experience in a 5-star / international hotel in the same capacity
  • Is fluent in oral and written English and local language
  • Can work with a multinational team
  • Has a pleasant and cheerful personality
  • Flexible and able to work as per hotel operational needs and requirements

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