Guest Relations Officer
Shangri-La Group
Date: 3 weeks ago
City: Abu Dhabi
Contract type: Full time
[Not translated in selected language]
Guest Relations Officer
Shangri-La Group | Abu Dhabi, United Arab Emirates
About Us
Find Your Shangri-La in Shangri-La.
Our story began in 1971, when the first Shangri-La opened its doors. We have since been crafting joyful experiences through heartfelt hospitality, and that legacy continues to guide us today.
As we look ahead to new horizons, we invite you to join the world of Shangri-La — shaping the next chapter and making a meaningful impact through shared purpose and the art and joy of Asian hosting.
Shangri-La Qaryat Al Beri, Abu Dhabi, offers 213 luxurious guestrooms and suites, six private pool villas, and 161 fully furnished serviced apartments featuring a one-kilometre private beach which blends modern Arabic design with exceptional comfort.
Job Role
As a Guest Relations Officer, you are responsible for ensuring a personalized and exceptional experience for all guests throughout their stay. You will handle special requests, resolve concerns, and build strong guest relationships to enhance satisfaction and loyalty. The role focuses on delivering high service standards, proactive guest engagement, and maintaining smooth communication between guests and within departments.
Key Responsibilities
We appreciate your interest in joining us. Please note that only successful candidates will be contacted.
Guest Relations Officer
Shangri-La Group | Abu Dhabi, United Arab Emirates
About Us
Find Your Shangri-La in Shangri-La.
Our story began in 1971, when the first Shangri-La opened its doors. We have since been crafting joyful experiences through heartfelt hospitality, and that legacy continues to guide us today.
As we look ahead to new horizons, we invite you to join the world of Shangri-La — shaping the next chapter and making a meaningful impact through shared purpose and the art and joy of Asian hosting.
Shangri-La Qaryat Al Beri, Abu Dhabi, offers 213 luxurious guestrooms and suites, six private pool villas, and 161 fully furnished serviced apartments featuring a one-kilometre private beach which blends modern Arabic design with exceptional comfort.
Job Role
As a Guest Relations Officer, you are responsible for ensuring a personalized and exceptional experience for all guests throughout their stay. You will handle special requests, resolve concerns, and build strong guest relationships to enhance satisfaction and loyalty. The role focuses on delivering high service standards, proactive guest engagement, and maintaining smooth communication between guests and within departments.
Key Responsibilities
- Welcome VIP and regular guests, assist with check-in/check-out, and ensure a smooth arrival experience.
- Handle guest inquiries, requests, and complaints promptly, ensuring effective solutions and follow-up.
- Coordinate with various hotel departments to arrange special amenities, room preferences, and guest services.
- Maintain accurate guest profiles and ensure preferences are updated for future stays.
- Monitor guest satisfaction, conduct courtesy calls, and actively promote hotel facilities and services.
- Positive personality with a strong commitment to guest satisfaction and service excellence.
- Strong interpersonal skills and the ability to engage confidently with guests.
- High level of emotional intelligence and guest empathy.
- Attention to detail, especially with guest preferences and follow-up.
- Calm, composed, and solution-oriented attitude.
- Knowledge of hotel facilities, services, and local attractions points.
- 2-3 years’ hotel experience in a similar capacity.
- Diploma in Hospitality Management is required.
- A workplace that values your passion and supports self-realization and personal growth.
- Structured learning and development pathways with real opportunities to advance your professional craft and leadership skills.
- Competitive benefits, recognition programs, and colleague stay/travel perks that reward your contribution and dedication.
- Teams that promote inclusion and respect, value diversity, and foster a secure environment where everyone can thrive.
We appreciate your interest in joining us. Please note that only successful candidates will be contacted.
How to apply
To apply for this job you need to authorize on our website. If you don't have an account yet, please register.
Post a resumeSimilar jobs
Chef De Partie ( Staff Canteen)
Dusit,
Abu Dhabi
22 hours ago
Job Description
PRIMARY RESPONSIBILITIES:
Responsible for the preparation of all dishes that are prepared for staff canteen.
Monitors to ensure food quality, presentation and safety standards are being adhered to.
Responsible for proper storage, labeling and use of all food supplies to prevent unnecessary spoilage and to maintain cost control.
Ensures and maintains the sanitation standards in the assigned areas,...
Account Manager
Bespin Global MEA, an e& enterprise company,
Abu Dhabi
1 day ago
Job PurposeThe Account Manager will be responsible for managing a portfolio of key accounts, maintaining a long-term relationship with accounts and maximizing sales opportunities within them and cultivating and maintaining relationships with key clients, understanding their business needs, and providing tailored solutions that drive customer satisfaction and business growth.Job DescriptionSales and Account Planning Understand their business models and needs to...
Property Management Administrator
Savills Middle East,
Abu Dhabi
1 day ago
The Property Management Administrator within Savills Abu Dhabi office, working as part of the Property Management team on managed properties with full time liaison with Landlords, Tenants, Service providers and with responsibility for the start to end property management process.The role includes a requirement to work on Property Management and CAFM systems, ensuring all leases, tenant data, complaints, maintenance tickets...
