Guest Room Technician

Hotel

The Lana - Dorchester Collection

Division & Department

Engineering - Engineering & Maintenance

Job Title

Guest Room Technician

Contract Type

Permanent

Status

Full time

Position Overview

We are not just a collection of hotels, but instead a talented community. A family with a shared passion and commitment to, unapologetically, love and breathe who we are every day. An eclectic grouping who really care about each other and our guests; where belonging transcends all else. We do this with a backdrop of extraordinary hotels, steeped in history, glamour and stories, which provide the perfect stage for our people – our Legends – to live our vision –Treasured by Guests, Cherished by Employees, Celebrated Worldwide.

Diversity and Inclusion at Dorchester Collection are core beliefs of our We Care philosophy. The basis of We Care is to create an environment where all of our employees feel valued and respected, allowing positive engagement to prosper. We continually strive to build and nurture a culture where inclusivity is part of our DNA, reflected by our core values of Passion, Personality, Respect, Working Together and Creativity. When submitting your application, please let us know if you require any special accommodations during the interview process.

We care about your career and are known for having the absolute best people in the industry. When you join us a Guest Room Technician you start a unique opportunity to become celebrated as the very best in your field. You’ll learn not only from your fellow Legends, but also through our award-winning learning academy, so that you can achieve the highest standards of craft, service, and leadership and become a legend in your own story.

What you'll get

Benefits

As a Guest Room Technician at The Lana, Dorchester Collection Dubai here are just some of the great benefits you will receive:

• Competitive Salary Package
• World-class Development Opportunities
• Complimentary stays with breakfast included in our sister Dorchester Collection hotels
• 50% off at bars and restaurants within all of our sister Dorchester Collection hotels
• Meals on Duty
• Private Medical Insurance
• Life Insurance
• Flight Allowance every 24 months
• Shared Company Accommodation
• Company provided transportation to and from work
• Uniform provided by the Company with complimentary laundry
• Service Charge
  
  

What you'll do

You’ll love what you do and take pride in delighting our guests:

• You will be responsible to scheduled preventative maintenance in guest rooms, and/or guest corridors as required, including but not limited to carpentry, mechanics, plumbing, minor electrical and finish works.
• Ensuring that all necessary hardware and appliances are present in the guest room and in working order. Repairing carpets and upholstery, touch-up painting, touch-up furniture, replacing filters, light fixtures, and inspecting and repairing grout and caulking.
• Maintain, repair, and clean all guest rooms in accordance with the property room preventative maintenance procedures and standard guidelines to ensure our guests receive nothing but the best experience.
• You’ll also follow guest room preventive maintenance checklist to individually complete rooms preventative maintenance process for guest rooms in efficient and effective manner.
• Maintain engineering area is safe, kept clean and in an orderly manner.
• Report any serious maintenance problems, unusual findings, or safety hazards immediately to the manager/supervisor.
• Our values of Passion, Personality, Respect, Working Together and Creativity guide us each and every day. As a Guest Room Technician you’ll have the opportunity to bring these to life and continue to create our legacy.
• You will comply with the departmental/corporate SOP & LSOP.
• Will ensure implementation of Dorchester Collection Policies, Standards and Procedures in relation to Engineering fairly and consistently.
• Will be aware of all existing departmental job safety analysis and strive to work in an accident-free manner and to create a safe working environment for self and for others.
  
  

The items shared are the essence of a day in the life of a Guest Room Technician but we’ll make sure you are provided with specifics on how we care for our hotel.

What you'll bring

• You’ll bring your unique personality and passion to the role and the team. Technical Trade Course Certificate in Electronic/Electrical/Mechanics/HVAC-R or related. Vocational Certificate/Diploma or equivalent. Technical training in HVAC-R/electrical/Mechanical/plumbing.
• At least 3 years’ experience in facility management with minimum 1 year in international 5-star Hotel luxury brand.
• Ideally a minimum 2 years of hands-on experience in a Guest Rooms Technician or similar role.
• You have a talent for good understanding of Carpentry/Masonry and Electrical, Air conditioning, Plumbing systems, and Demonstrated knowledge of electrical Tools and Instrumentation.
• Equipment trends, maintenance, and installation. Excellent ability to verbally communicate with guests (and co-workers) to resolve maintenance issues with little to no supervision.
• Ability to Troubleshoot and perform basic repair of in-room equipment, fixtures & appliances.
• Communication is what keeps our departments running perfectly. You have great communication skills with a strong customer service ethic.
• English is the primary language used in our hotel. You can comfortably communicate in this language.
  
  

Position location

Job Location

United Arab Emirates

Location

Dubai