Guest Service Agent

Ennismore


Date: 3 weeks ago
City: Dubai
Contract type: Full time
Company Description

SO/ is a coveted collection of hotels, rooted in the world of fashion. Making its stylish debut on the global hotel scene in 2011, SO/ continues to command attention with its avant-garde design and creative approach to the world of luxury.

Job Description

We are seeking a dedicated and customer-oriented Guest Service Agent to join our team in Dubai, United Arab Emirates. As the first point of contact for our guests, you will play a crucial role in creating memorable experiences and ensuring guest satisfaction throughout their stay.

  • Welcome and check-in guests, confirming reservations, assigning rooms, and issuing room keys
  • Process all types of payments, including room charges, cash, checks, and credit/debit cards
  • Handle guest check-outs, resolving any late or disputed charges efficiently
  • Respond to guest inquiries, requests, and concerns promptly and professionally
  • Coordinate with housekeeping to ensure room readiness for check-ins
  • Provide information about hotel amenities, local attractions, and directions to guests
  • Manage daily reports, including arrivals, departures, and special requests
  • Balance and reconcile cash drawer at the beginning and end of each shift
  • Collaborate with other departments to ensure seamless guest experiences
  • Assist with additional front desk duties as needed

Qualifications

  • Fluency in Arabic and English (both written and spoken) is essential
  • Excellent customer service skills with a friendly and professional demeanor
  • Strong communication and interpersonal abilities
  • Problem-solving skills and the ability to remain calm under pressure
  • Attention to detail and organizational skills
  • Basic computer proficiency, including experience with hotel management software
  • Cultural sensitivity and awareness
  • Ability to work flexible hours, including nights, weekends, and holidays
  • Previous experience in hospitality or customer service is preferred
  • Knowledge of hotel operations and procedures
  • High school diploma or equivalent

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