Guest Services Associate

Miral Experiences


Date: 2 weeks ago
City: Abu Dhabi
Contract type: Full time
Job Description

The job scope includes:

  • Welcome guests in a friendly and professional manner
  • Engage each guest as a unique individual and listen attentively to their requests
  • Manage and maintain queue lanes efficiently
  • Sell tickets and other products via a computerized Point of Sale (POS) system
  • Collect payments/make change by accepting cash, vouchers, credit card and listed foreign currencies
  • Balances cash drawer/register/float by counting cash at beginning and end of work shift and ensure timely remittance of sales to cash control
  • Maintain awareness and adherence to company’s cash handling policies
  • Maintain knowledge and awareness of ongoing promotions
  • Provide pricing, promotion, shows, rides & attractions information and suggestions to guests, keeping them well informed to enhance/maximize the guest experience
  • Consistently upsell/cross-sell and promote products, activities, and services to generate additional revenue
  • Proactively anticipate, listen to guest’s needs and concerns and act appropriately to resolve any issues in a timely manner in adherence to company’s guest complaint policy
  • Efficiently manage turnstiles to ensure guests are able to enter/leave the park with ease by holding a valid ticket/pass
  • Efficiently manage all guest services operational areas
  • Manage lost and found counter according to company’s lost and found policy
  • Conduct guest surveys using a company provided tablet, ensuring that all questions are completed and submitted
  • Maintain awareness and ability to act or respond to any emergency situations while ensuring guest safety
  • Work outdoors, in extreme temperatures, wet, humid or windy conditions caused by weather
  • Fondly bid farewell to all guests exiting the park
  • Participate in any evacuation (drill or real) if necessary

To be considered for the role, you will need to have:

Job Essentials:

  • Higher secondary or equivalent
  • Minimum 1-year operational experience in a guest or customer service setting
  • English proficiency (spoken & written)
  • Basic computer knowledge
  • Ability and genuine willingness to entertain/engage guests
  • Flexibility
  • High levels of respect and integrity

Job Desirable:

  • Theme Park/water park experience
  • Cash handling experience
  • Arabic, Russian, Farsi or Chinese proficiency

Interested in this opportunity? Apply now!

How to apply

To apply for this job you need to authorize on our website. If you don't have an account yet, please register.

Post a resume

Similar jobs

Engineer - Offshore Structural (UAE National)

Saipem, Abu Dhabi
10 hours ago
Saipem is a global leader in engineering services for the design, construction, and operation of complex infrastructures and plants in the energy sector, both offshore and onshore.The vision that inspires us is “Engineering for a sustainable future”. This is why we are engaged in the new low-carbon energy and industrial ecosystem. We are at the forefront of the transition to...

Senior AML Compliance Associate

Robert Walters, Abu Dhabi
AED 30,000 - AED 40,000 per month
1 day ago
An excellent opportunity is available with a leading financial services firm in the investment space based in Abu Dhabi Global Market (ADGM) for an AML Compliance Senior Associate to ensure compliance with relevant laws, regulations and guidelines.Key Responsibilities: Review and assist in the formulation and assessment of the on-boarding requirements of the CompanyReview and/or translate the key AML circulars and...

Travel Coordinator - UAE National

Technip Energies, Abu Dhabi
1 day ago
Job DescriptionWe are currently seeking a Travel Coordinator, reporting directly to the Head of the Department to join our team based in UAE, Abu Dhabi.About us:Technip Energies is a global technology and engineering powerhouse. With leadership positions in LNG, hydrogen, ethylene, sustainable chemistry, and CO2 management, we are contributing to the development of critical markets such as energy, energy derivatives,...