Guest Services Executive - Front Office - Jumeirah Marsa Al Arab - Hotel

Jumeirah Group, a member of Dubai Holding, has been making a distinguished impact on the global hospitality market for more than two decades with its Stay Different brand promise. Its award-winning destinations, such as the iconic Burj Al Arab Jumeirah, position service beyond expectations, elevated signature dining destinations and surprising architecture and design at the heart of every guest experience. Today, Jumeirah operates a world-class portfolio of 26 properties across the Middle East, Europe and Asia and employs over 9,000 colleagues, representing over 120 nationalities. As Jumeirah continues to expand its global portfolio and scales up its operations to the next level of growth, it remains fully committed to developing and empowering our colleagues to excel in world class environments. Jumeirah is committed to embedding equality, diversity, and inclusion in all its practices, embracing a culture that celebrates diversity.

Jumeirah Group’s newest resort Jumeirah Marsa Al Arab will lead a new generation of Group’s ultra-luxury portfolio. Nestled at the tip of a peninsula at the heart of Dubai’s largest private beach, with design influences of a futuristic superyacht, Jumeirah Marsa Al Arab will feature 303 rooms, 84 suites, and 82 serviced residences set amid private landscaped gardens. It encompasses specially integrated wellness and leisure destinations and an impressive line-up of signature restaurants, including a new concept comprising 4 restaurants in 1. With all rooms offering a panoramic vista over the Arabian Sea, this statement property will mark a new epoch for Jumeirah Group.

About the Job:

An opportunity has arisen for a Guest Services Executive to join our Front Office team at Jumeirah Marsa Al Arab. The main duties and responsibilities of this role:

• Assisting in pre-registration, check in, check out activities or extended stay requests. Manage group bookings following brand standards.
• Courteously answer all incoming phone calls in a professional and friendly manner.
• Answer all email queries in a professional manner, following standard turnaround time and email etiquettes.
• Accurately and professionally communicate rates associated with facilities, products, and services from respective domain and utilize suggestive selling techniques, demonstrate advantages, and create value for our guests.
• Maintain knowledge in all aspects of facilities, products, and services, associated program, and reservations for respective domain.
• Always maintain a friendly, cheerful, and courteous demeanor while providing personalized service to guests and frequent traveler.
• Greet and serve guests in person or by phone and assist them with bookings and enquiries.
• Greet and serve guests while arriving or departing, provide orientation to facilities etc.
• Managing payments via cash, credit, or debit cards.

About you:

The ideal candidate for this position will have the following experience and qualifications:

• 3 years of experience within the international luxury hospitality industry of Dubai.
• Any additional language will be considered as a plus (Russian/Arabic/French/Spanish/Italian/Mandarin).
• Experience working in a multi-cultural environment.

About the Benefits:

We offer an attractive tax-free salary, paid in Dirhams (AED), the local currency of the UAE. In addition, we offer generous F&B benefits, reduced hotel rates across our properties globally, excellent leave and health care package including dental coverage, flights home, life insurance, incentive programs, and other employee benefits making the role attractive to high performers and any applicant looking for a career with one of the most luxurious brands in the hospitality industry.