Guest Services Executive - Front Office - Jumeirah Marsa Al Arab - Residences

About Jumeirah & the Hotel:

Jumeirah, a global leader in luxury hospitality and a member of Dubai Holding, operates an exceptional portfolio of 31 properties, including 33 signature F&B restaurants, across the Middle East, Europe, Asia and Africa. In 1999, Jumeirah changed the face of luxury hospitality with the opening of the iconic Jumeirah Burj Al Arab and the brand is now renowned worldwide for its distinguished beachfront resorts, esteemed city hotels and luxury residences. From the contemporary Maldivian island paradise at Jumeirah Olhahali Island to the art-inspired Jumeirah Capri Palace in Italy and the modern twist on a British classic at Jumeirah Carlton Tower in London, the brand has become synonymous with warm and generous service and the ability to craft distinctive and purposeful experiences that bring joy to guests from across the world.

Nestled at the tip of a peninsula at the heart of Dubai’s most exclusive private beach, Jumeirah Marsa Al Arab is a new lifestyle destination, infused with the warmth and generosity of Arabian Hospitality. Featuring an avant-garde, superyacht-inspired exterior designed by architect Shaun Killa, Jumeirah Marsa Al Arab includes a resort with 386 rooms and suites, 82 luxury residences, an 82-berth superyacht marina, an impressive spa and a range of curated dining experiences. With five pools set in lush landscaping, 11 restaurants and nine bars crafted by internationally acclaimed designers, and all rooms and residences featuring unobstructed views of Jumeirah Burj Al Arab and the shimmering Arabian Gulf, it’s an undisputable new go-to destination in Dubai. The 3,500 square meter Talise spa set over three floors completes the offering, providing female-only spaces and 13 treatment suites, each with a private terrace and captivating views over the Arabian Peninsula. Setting the stage for a guest journey that explores the evocative world of wellness, tantalising cuisine and mixology, guests are invited to unite, celebrate, or simply enjoy a moment of peaceful reflection by the water.

About the Job:

An opportunity has arisen for a Guest Service Executive to join our Front Office team at Jumeirah Marsa Al Arab Residences. The main duties and responsibilities of this role:

• Always maintain a friendly, cheerful, and courteous demeanor while providing personalized service to guests and frequent travelers
• Greet and serve guests in person or by phone and assist them with bookings and enquiries.
• Greet and serve guests while arriving or departing, provide orientation to facilities etc.
• Managing payments via cash, credit, or debit cards.
• Maintain the privacy of all guests by ensuring that no details of the guests are disclosed to anybody.
• Continually strive to improve the procedures in respective domains.

About you:

The ideal candidate for this position will have the following experience and qualifications:

• Minimum of 1 year luxury hospitality experience
• Excellent communication and interpersonal abilities
• Flexibility to work evenings, weekends, and holidays as needed
• Ability to multitask and work under pressure in a fast-paced environment
• Fluency in English; additional language skills are a plus

About the Benefits:

We offer an attractive tax-free salary, paid in Dirhams (AED), the local currency of the UAE. In addition, we offer generous F&B benefits, reduced hotel rates across our properties globally, excellent leave and health care package, flights home, accommodation, life insurance, functional incentives and other employee benefits making the role attractive to high performers and any applicant looking for a career with one of the most luxurious brands in the hospitality industry.