Guest Services Executive Spa - Conrad Abu Dhabi Etihad Towers
Hilton
Date: 9 hours ago
City: Abu Dhabi
Contract type: Full time
What will I be doing?
As a Spa Receptionist, you are responsible for greeting and assisting clients to deliver an excellent guest and team member experience. A Spa Receptionist will also be required to manage customer feedback and be an effective sales person. Specifically, you will be responsible for performing the following tasks to the highest standards:
To successfully fill this role, you should maintain the attitude, behaviours, skills, and values that follow:
Hilton is the leading global hospitality company, spanning the lodging sector from luxurious full-service hotels and resorts to extended-stay suites and mid-priced hotels. For over a century, Hilton has offered business and leisure travelers the finest in accommodations, service, amenities and value. Hilton is dedicated to continuing its tradition of providing exceptional guest experiences across its global brands. Our vision “to fill the earth with the light and warmth of hospitality” unites us as a team to create remarkable hospitality experiences around the world every day. And, our amazing Team Members are at the heart of it all!
Work Locations
Conrad Abu Dhabi Etihad Towers
Schedule
Full-time
Brand
Conrad Hotels & Resorts
Job
Guest Services, Operations, and Front Office
As a Spa Receptionist, you are responsible for greeting and assisting clients to deliver an excellent guest and team member experience. A Spa Receptionist will also be required to manage customer feedback and be an effective sales person. Specifically, you will be responsible for performing the following tasks to the highest standards:
- Assist guests and clients in an appropriate and timely manner
- Manage customer feedback effectively to ensure issues or compliments are escalated to enable long-term improvements in products and services
- Ensure client experience is proficient including bookings, payments, and consultation cards
- Adhere to cash handling procedures
- Interact and communicate effectively with clients, members, team members, guests, and management team
- Upsell with latest departmental incentives
- Report accidents, maintenance issues, or other incidents
- Ensure compliance with all health and safety regulations
To successfully fill this role, you should maintain the attitude, behaviours, skills, and values that follow:
- Committed to delivering a high level of customer service
- Excellent grooming standards
- Excellent attention to detail
- High standards of cleanliness
- Ability to work in a consistently professional and helpful manner
- Previous spa experience or general spa knowledge
Hilton is the leading global hospitality company, spanning the lodging sector from luxurious full-service hotels and resorts to extended-stay suites and mid-priced hotels. For over a century, Hilton has offered business and leisure travelers the finest in accommodations, service, amenities and value. Hilton is dedicated to continuing its tradition of providing exceptional guest experiences across its global brands. Our vision “to fill the earth with the light and warmth of hospitality” unites us as a team to create remarkable hospitality experiences around the world every day. And, our amazing Team Members are at the heart of it all!
Work Locations
Conrad Abu Dhabi Etihad Towers
Schedule
Full-time
Brand
Conrad Hotels & Resorts
Job
Guest Services, Operations, and Front Office
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