Guest Services Executive - The Club - Jumeirah Beach Hotel

About Jumeirah & the Hotel

Jumeirah, a global leader in luxury hospitality and a member of Dubai Holding, operates an exceptional portfolio of 30 properties across the Middle East, Africa, Europe and Asia. In 1999, Jumeirah changed the face of luxury hospitality with the opening of the iconic Jumeirah Burj Al Arab and the brand is now renowned worldwide for its distinguished beachfront resorts, esteemed city hotels and luxury residences. From the contemporary Maldivian island paradise at Jumeirah Olhahali Island to the art-inspired Jumeirah Capri Palace in Italy and the modern twist on a British classic at Jumeirah Carlton Tower in London, the brand has become synonymous with warm and generous service and the ability to craft distinctive and purposeful experiences that bring joy to guests from across the world.

Jumeirah Beach Hotel, Dubai’s premier lifestyle and family-friendly destination, is located on Jumeirah Beach Road just 15km from the city centre and 25km from Dubai International Airport. Since its opening in 1997, this landmark property, characterised by its iconic wavelike silhouette and renowned façade, stands proudly on Dubai's most exclusive private beachfront.

With 599 sea-facing rooms and suites and 19 private villas, Jumeirah Beach Hotel provides access to the very best leisure, health and wellness facilities for all our guests, including the award-winning Talise Spa, state-of-the-art J Club fitness and wellness centre, and Sinbad’s Kids Club, as well as extensive conference and banqueting facilities. The beach resort also boasts a wide choice of dining options, including signature outlet Bastion, recently rated as one of the top restaurants recognised in the prestigious Gault&Millau UAE Guide 2022.

About the Job:

An opportunity has arisen for a Guest Services Executive to join the The Club Lounge Team in Jumeirah Beach Hotel. The main duties and responsibilities of this role:

• Assist with check-in, check-out, pre-registration, extended stay requests, and group bookings, ensuring all procedures align with standard protocols for the respective domain.
• Ensure guests are promptly and courteously allotted their assigned rooms, and coordinate with the bell desk to escort them directly to their rooms after check-in.
• Accurately communicate facility, product, and service rates using suggestive selling techniques to enhance guest experience and create added value.
• Perform cashiering duties such as foreign currency exchange and paid outs, while managing and balancing the cash float responsibly.
• Safeguard guest privacy by ensuring no personal information is disclosed, maintaining a high level of confidentiality at all times.
• Anticipate guest needs and provide thoughtful assistance in line with the Heart of Jumeirah standards, while adhering to all departmental policies and procedures to ensure luxury service delivery.

About You:

The ideal candidate for this position will have the following experience and qualifications:

• A minimum of 2 years of similar experience in a 5-star hotel setting.
• Strong knowledge of Microsoft Office products, Opera PMS (Cloud), HotSoS.
• Clear and effective communication skills in English.
• Demonstrated ability to perform tasks with meticulous attention to detail, coupled with effective organizational skills for handling multiple responsibilities.

About the Benefits:

We offer an attractive tax-free salary, paid in Dirhams (AED), the local currency of the UAE. In addition, we offer generous F&B benefits, reduced hotel rates across our properties globally, excellent leave and health care package, flights home, accommodation, life insurance, functional incentives and other employee benefits making the role attractive to high performers and any applicant looking for a career with one of the most luxurious brands in the hospitality industry.