Guest Services Executive_Jumeirah Dubai

Recruitment Services | Kariera.Group


Date: 3 weeks ago
City: Dubai
Contract type: Full time
Jumeirah Group In Dubai Is Hiring

GUEST SERVICES EXECUTIVE

Responsibilities

  • To ensure that all guest requests, requirements and complaints are attended to promptly and acted in the correct manner.
  • To have a thorough and up-to-date knowledge about the activities in and around town and to establish business contacts for follow up on guest requests.
  • To place emphasis on and sell in-house restaurants, facilities and other destinations.
  • To book seats for guests in restaurants requested and arrange all other requests (transportation etc.)
  • To reconfirm guest flights and leave confirmation messages to guest.
  • To check and be familiar with the arrival list, VIP list and departure list on a daily basis.
  • To ensure that the Concierge desk, Mail room and store room are all kept neat and in an orderly manner at all times.
  • To report and log guest comments ensuring complaints are resolved as soon as possible.
  • To comply with the requirements of the Executive Offices delivery of documents and messages.
  • To send the lost and found items to Security.
  • To monitor the telephone message printer and ensure that messages are distributed every 20 minutes.
  • Attend briefings and meetings as requested.
  • To ensure a smooth and efficient operation of the guest services and information services.
  • To ensure that all guest messages/mail/telexes/parcels are handled and distributed Classification : Public within 20 minutes of receipt.
  • To forward mail as requested by the guests and maintain a record.
  • To handle unclaimed mail and arrange to have it returned periodically.
  • To ensure that an up-to-date extensive selection of booklets, guides, maps and brochures is available and maintained at all times.
  • To ensure that stamps are available at all times and are affixed in the presence of the guest.
  • To ensure that the desk

Qualifications

  • Secondary Education
  • 2 years guest service experience in a 5-star Hotel
  • Fluency in written and spoken English
  • Knowledge of front office application.
  • Local Area Knowledge
  • Clef d'Or preferred

Benefits

  • Accommodation
  • Meals
  • Uniform
  • Laundry
  • Travel Expenses
  • Daily bus from/to work
  • Friends & Family Discounts
  • Private insurance

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