Guest Services Officer (Emirati talent)
Healthpoint
Date: 3 weeks ago
City: Abu Dhabi
Contract type: Full time

Overview
This role performs all duties related to the pre-registration, registration, scheduling, patient identification, cash collections and insurance eligibility. This role provides “front-door” customer service to patients when they present physically to the service areas as well as over the phone. Guest Services Officers communicate directly with patients and families, physicians, nurses, and are responsible for ensuring the hospital maintains compliance where applicable with the Department of Health (DOH) and Joint Commission International (JCI) standards. Ensures adherence to all customer satisfaction indicators to ensure service excellence and ultimately increase in M42’s Likelihood to Recommend and
Net Promoters Score.
Responsibilities
This role performs all duties related to the pre-registration, registration, scheduling, patient identification, cash collections and insurance eligibility. This role provides “front-door” customer service to patients when they present physically to the service areas as well as over the phone. Guest Services Officers communicate directly with patients and families, physicians, nurses, and are responsible for ensuring the hospital maintains compliance where applicable with the Department of Health (DOH) and Joint Commission International (JCI) standards. Ensures adherence to all customer satisfaction indicators to ensure service excellence and ultimately increase in M42’s Likelihood to Recommend and
Net Promoters Score.
Responsibilities
- Welcome and assist patients upon arrival, ensuring a smooth and friendly check-in experience.
- Accurately register patients using a structured interview approach and capture all demographic and insurance details into the Electronic Medical Records (EMR).
- Verify insurance eligibility, patient identity, and out-of-pocket responsibilities to facilitate seamless care and billing.
- Secure all required patient signatures, including general consent and compliance documents, while ensuring patients understand their rights and next steps.
- Schedule appointments, make reminder calls, and support patients with discharge coordination and follow-ups.
- Act as a liaison between patients, their families, and clinical teams, maintaining professional communication and upholding confidentiality at all times.
- Collect payments (co-pays, deductibles, etc.), manage receipts, and ensure cash handling procedures are followed precisely.
- Handle incoming calls, inquiries, and patient feedback with empathy and efficiency, ensuring timely resolution or escalation.
- Support operational excellence by participating in department meetings, completing training requirements, and meeting quality, productivity, and patient satisfaction standards.
- 2+ years of similar experience
- Bachelor’s degree can substitute for 2 years of experience
- Strong attention to details
- Ability to communicate and relay messages to patients in a culturally sensitive manner
- Proficient in using Microsoft Office tools such as Word, Excel, and Outlook
How to apply
To apply for this job you need to authorize on our website. If you don't have an account yet, please register.
Post a resumeSimilar jobs
Inspector (Electrical, C&I) - (Water Infrastructure)
Stantec,
Abu Dhabi
3 hours ago
Requisition Number: 22976BRDescriptionAt Stantec, we approach every project as a partnership, because our work creates a lasting impact on our clients’ communities. We believe that when smart, passionate, creative people come together, real possibilities are within reach.Our people are at the heart of everything we do; they give our work purpose. If you want to be a part of our...

Team Leader, Operations (Remotely Operated Vehicles)
ADNOC Group,
Abu Dhabi
11 hours ago
About the Company:We are a global energy maritime logistics leader with a world-class asset base. We are the dedicated and vital logistics arm for ADNOC Group, providing mission critical and highly specialized services across ADNOC’s entire value chain. We also provide market-leading, cost-competitive maritime and logistics solutions to over 100 global customers and ship to more than 50 countries across...

Senior Cost Estimation Engineer
Wood,
Abu Dhabi
22 hours ago
Job DescriptionRemarkable people, trusted by clients to design and advance the world. The Role This is an exciting opportunity for an experienced Senior Cost Estimation Engineer with a proven track record in overseeing the design, operation, and maintaining rotating equipment, ensuring performance, reliability, and compliance with industry standards for a high-profile client.Our Clients and ProjectsDesigning the future. Transforming the world....
