Head: Business Applications Services

JOB PURPOSE:

The Head of Business Applications Services is a tactical and operational role that is responsible for leading and managing the Business Applications services function to ensure alignment with organizational goals. This role is an Operational and Tactical Role and responsible for managing the implementation and optimization of application solutions, ensuring regulatory compliance, and delivering high-quality solutions and services aligned with the GDT strategy. Business value is extracted and reported on by providing leadership, effective budget management, and maintaining strong customer relationships. Additionally, the Head of Business Application Services will drive Service innovation within Business Applications, optimize resource utilization, and ensure alignment with industry best .

Education & Experience

• Bachelor’s degree in information technology, computer science, engineering, or related field is mandatory
• Master’s degree or relevant certifications (e.g., PMP, ITIL) preferred.
• ITIL Intermediate Level mandatory, Expert Level preferred.
• Professional certifications in relevant areas such as Digital Technology service management, project management (e.g., PMP), or specific technologies (e.g., Veeva, ServiceNow) are advantageous.
• Registration or membership in professional organizations related to Digital Technology leadership and management is beneficial.
• Minimum of 10-15 years of experience in a managerial Digital Technology shared service role.
• Demonstrated experience in leading and managing Digital Technology teams and projects, preferably within a pharmaceutical, manufacturing or healthcare setting.
• Proven experience in managing business applications services, with a strong focus on regulatory compliance and quality.
• Demonstrated track record of being a business-driven leader with the ability to align Digital Technology services with business objectives.
• Extensive experience in budget management and financial planning related to Digital Technology services and applications.
• Deep understanding of industry regulations and standards, with a track record of ensuring compliance in business applications.
• Proven skills in building and maintaining strong customer relationships, with a focus on delivering value and satisfaction.
• Demonstrated ability to lead and mentor teams, drive different initiatives, and align technology services with business goals.
• A strong understanding with proven experience in CSV is mandatory.
  
  

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