Head Florist

Department: Housekeeping & Laundry

Location: United Arab Emirates - Dubai

Description

Florist Supervisor is responsible for preparing and supervising the flower requirements for the outlets, guest rooms and public areas as requested or specified. And lead floral installation for the hotel lobby, Guest Rooms, Restaurants, Spa and other public areas.

Should have thorough knowledge about a wide range of floral designs, flowers, and foliage along with their seasonal availability and how long they will stay fresh. All designs and duties are to be performed in accordance with housekeeping department standard operating policies and procedures.

Key Responsibilities

• Provides the highest standards of service to hotel and guest.
• Maintains close coordination with other staff.
• Carries out training for florist staff.
• Submits monthly work and stock control reports to Assistant HK Manager.
• Able to preparing bouquets for guests, lobby centerpieces and other flower arrangements as per request or memo from both housekeeping and other departments.
• Assist with loading or unloading of flowers and props from vehicles as and when required.
• Ensure that all designs meet hotels standards and meet or exceed guests’ expectations.
• Ensure that all floral arrangements are within the allocated budget and deadlines are met for both hotels requirements and guest orders.
• Ensure proper communication of project status, timelines and delivery information to guests, bookers, organizers and other departments.
• All floral orders are updated on the register or sheets and appropriate sign off to be taken from guest or other departments.
• Billing/voucher to be done for all guest orders, events and charges to be posted to the appropriate guest or banquet folio.
• Responsible for preparing floral containers, required props, floral foams and floral carts for storage, refrigeration and delivery.
• Responsible for creating new floral recipes or floral designs.
• Responsible for ordering flowers, floral products and monitor their arrivals with the vendors.
• Responsible for coordination with flower and floral products vendors.
• Responsible to monitor par stocks and make required requisitions.
• Responsible for Sorting, organizing, cleaning and restock all supplies.
• Responsible to water and maintain all in-house plants and floral decorations.
• Ensure good relations with internal departments, clients and vendors to resolve issues.
• Monitor all flower vase inventory and counts for breakage or loss.
• Understand and strictly adhere to the rules & regulations established in the hotel’s policy manual and the hotel’s policy on fire, hygiene, health & safety.
• Additional responsibilities and tasks can be added at any time according to the needs of the business and of the hotel.
  
  
Skills, Knowledge and Expertise

To fill the position the following is required:
• 2-5 years’ experience as Florist in hotels field preferably 5 stars international hotel.
• Ability to work and communicate in a multinational environment.
• Faculty of analysis, evaluation and decision making in the day-to-day business and in the case of emergency.
• People Oriented
• Entrepreneurial
• Straightforward
• Being sensitive to the presence of customers and constraint
  
  
About Kempinksi

Hoteliers since 1897, we have travelled the world in search of the most fascinating destinations without ever forgetting the finest traditions of our European heritage. We are dedicated to please and educated to entertain. We never compromise on the European elegance of service and this, blended with our cultural empathy, allows us to deliver incredible experiences in truly original destinations. We pride ourselves on delivering a beautiful performance for each and every one of our guests. And for our employees, we provide a stage on which they can flourish and realise their full potential.