Head of Card Center Operations

Role : Head of Card Center Operations
Location : Abu Dhabi

Role Purpose:

The Head of Card Center is responsible for leading and managing all aspects of card operations within a financial institution. This includes developing strategies to enhance card services, overseeing daily operations, ensuring compliance with regulations, managing risks, and improving customer experience. The role also involves leading a team, monitoring financial performance, and integrating technology to streamline processes.

Key Accountabilities of the role

Strategic Leadership: Develop and implement strategies to enhance card services and align them with the organization’s goals.

Operational Management: Oversee daily card operations, including issuance, transaction processing, and customer service.

Compliance and Risk Management: Ensure all card operations comply with regulatory requirements and manage associated risks.

Team Leadership: Lead, mentor, and develop a team of professionals to achieve high performance.

Customer Experience: Improve the customer experience by enhancing card services and resolving issues efficiently.

Financial Performance: Monitor and improve the financial performance of the card center, focusing on cost management and revenue generation.

Technology Integration: Implement and manage technology solutions to streamline operations and improve efficiency.

Fraud Prevention: Develop and enforce measures to prevent fraud and ensure the security of card transactions.

Vendor Management: Manage relationships with card service providers and vendors to ensure quality and cost-effectiveness.

Reporting and Analysis: Prepare and present reports on card center performance, identifying areas for improvement.

Specialist Skills / Technical Knowledge Required for this role:

• Education: A bachelor’s degree in finance, business administration, or a related field is usually required. An MBA or other advanced degree can be advantageous.
• Experience: Extensive experience in card operations, banking, or financial services is essential. This often includes several years in a managerial or leadership role.
• Knowledge: In-depth understanding of card services, transaction processing, fraud prevention, and regulatory compliance.
• Skills:
  • Leadership: Strong leadership and team management skills.
  • Analytical: Excellent analytical and problem-solving abilities.
  • Communication: Effective communication and interpersonal skills.
  • Technical: Proficiency in relevant technology and software used in card operations.
• Certifications: Professional certifications in finance or card operations can be beneficial.
• Regulatory Knowledge: Familiarity with local and international regulations related to card services