Head of Student Experience (Cross Campus)

Black & Grey HR


Date: 6 hours ago
City: Dubai
Contract type: Full time
Black & Grey HR is recruiting for a prestigious international university seeking a Head of Student Experience (Cross Campus). This role ensures a consistent, positive academic and social experience for students across all campuses. Responsibilities include leading student affairs initiatives, resolving issues, and fostering a supportive campus community.

Key Responsibilities:

Student Experience Management:

  • Lead Student Affairs: Main point of contact for undergraduate, postgraduate, and EMBA programs.
  • Unified Experience: Collaborate with teams to ensure cohesive student experiences.
  • Boost Satisfaction: Develop programs to enhance well-being and engagement.
  • Feedback Collection: Conduct regular surveys for improvement.

Student Concerns:

  • Support Students: Meet with students and faculty to understand and resolve concerns.
  • Retention Strategy: Identify reasons for withdrawals and work to improve retention.

Faculty Coordination:

  • Faculty Feedback: Address academic issues based on faculty insights.
  • Classroom Monitoring: Attend classes to assess engagement.

Student Connections & Mentorship:

  • Networking: Organize cross-campus events and workshops.
  • Mentorship: Guide students academically and professionally; develop mentor networks.

Data & Reporting:

  • Track Issues: Maintain records of student concerns for management.
  • Analyze Trends: Use data to improve engagement and retention.

Events & Workshops:

  • Promote Institution: Attend events to engage prospective students.
  • Workshops: Conduct sessions for professional and personal development.

Discipline & Policies:

  • Disciplinary Actions: Collaborate with Deans on student conduct issues.
  • Policy Development: Develop policies supporting student success.

Requirements

  • Master’s degree in Education, Student Affairs, or related field.
  • 8-10 years in student affairs, with 3+ years in leadership.
  • Multi-campus or international experience preferred.
  • Strong leadership, problem-solving, and data analysis skills.
  • Willingness to travel between campuses.

Benefits

  • Attractive salary and benefits package

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